J

Fri, Aug 6, 2021 11:47 PM

Just came to boost mobile

I have an unlocked Samsung s20 which I purchased directly from Samsung.  I ported my number into Boost mobile from a different carrier.  Why is data so slow? 

Accepted Solution

62 Messages

6 m ago

Jesse, there could be a lot of reasons for that, but the biggest would most probably be signal strength.  Without knowing how many bars you have, the weaker the wireless the signal, the slower things are going to be, as the radio has to slow down to ensure that all the data sent is being received.  If you have a great signal (and are 5g capable), it could be something as silly as a dirty sim chip.  In that case, just clean it with something lint and static free and reinsert it (make sure to turn your phone off before pulling and reinserting, just to be safe).  If that's not it, then I'd reach out to Samsung to see if there are any additional diagnostics that can be run on your phone, because it could be a intermittent failing cellular radio in the phone, or something simply out of spec.

Hope that helps & good luck.