Ask a Question
Find a Store
Tue, Aug 23, 2016 4:00 PM
Hi I changed my number online and now phone say contact vendor
1 m ago
3 y ago
No worries, @JMEDINA90! That programming won't erase any personal information.
Hey there, Serenity_03! You may need to reprogram the phone so it updates to the new number. If you have an Android, you can dial the code ##72786# to do so. If you have an iPhone, the code is ##25327#.
2 y ago
Hey there! Please follow these steps:
Tap Phone.Tap Key Pad if necessary.Enter ##873283# then tap Dial.When Starting Service Update screen appears, tap OK.When Service Update Complete appears, tap OK.
If the issue persists, let us know.
Hi there Deerobins214. Let's figure this out. In order to discuss your private account information, can you please send us a text message to short code 2781, include your phone, pin number and briefly state the issue. An specialist will be assisting you shortly.
Hey there, @Shaumae. So sorry to hear that, so we can look into it, please provide us your number and PIN via a private message. Thanks.
Hi, I changed my phone number on the phone with a customer service representative and it's been over 72 hours since I last called. I did dial in the number for service update for iPhone but my number is still the same. What do I do?
Hello ayyuhh. Definitely wanna look into that for you. Where did you see that the phone number is still the same?- EdmundM
It changed but sometimes people aren't able to call me. And my brother's phone isn't receiving my text since we've switched numbers.
Has he updated your phone number on his contacts list?- EdmundM