Jaymee2020's profile



1 Message

Thu, Jun 25, 2020 3:00 PM

I feel everyone's pain

This letter is not to bash Boost Mobile, but  honestly they have to do better for their customers PLEASE!!!    I really don't have a phone anymore!!

For the past 3 months , I've been experiencing the worst service EVER!!  I was transferred from Virgin Mobile to Boost Mobile when they sold and I am not sure if that is causing the problems. 😕

My calls sound choppy and distorted, I have to keep asking the person to repeat what they are saying, and eventually the calls drop like this morning during my meeting.  The text messages send out very slow...and I can forget about using the Internet. If I go to YouTube, it takes me 1 hour to watch a 8 min video.  The wheel keeps spinning and my phone says "offline-then-online." I can't do any live streaming, but sometimes the service will allow me to watch a short video during late hours LIKE 1AM to 3AM.??? my time.   I've called customer service for many weeks now and have been transferred to the stratosphere/space or hung up on or told someone will call me back- only not to get a call back.  ONE DAY A CS AGENT PUT ME ON HOLD  FOR 1-HOUR AND 11 MINS-- I THOUGHT HE WENT HOME?

The cs agents/technical support  that have tried to help me by resetting my phone etc. didn't fix the problem. I've noticed the cs agents have limited knowledge.  I  often wonder if this is a way to get customers to buy a new phone??  I have the Unlimited Plan and it doesn't feel that way.  I'm sad and disappointed. and I'm strongly thinking about another phone company at this point.



Boost Care


1.7K Messages


730 Points

8 months ago

Hi there, @Jaymee2020. Thank you for contacting us. We're sorry to hear that you feel that way. Please send us a private message with your current address, phone number and pin to take a closer look.