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Wed, Jul 29, 2020 1:00 PM
1 y ago
We understand your frustration & are truly sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
So sorry to hear that, Tracylyn8. We definitely want to look into this for you. What error message are you receiving when trying to make calls? Are you unable to call a specific phone number or multiple ones? Are you able to receive calls, send and receive text messages, and use the data service?
Click on my profile and select send this user a private message.
Dont bother im about to leave boost. I have paid them almost 2 weeks ago to have no service. been given the runaround and was told the same excuse. they tell me its an outage in my area. I work up and down the water front so all those areas have outage as well!? don't buy it they decided to credit me $10 but i literally lost a full paycheck from them. they pass me on to different agents who some literally told me the same thing over and over again that im fed up and feel they don't communicate with one another on solving this issue but to pass me on to get out of their hair. in their terms and conditions you can't get a refund for something which is entirely their fault. and Boost expects you to stay with them ive lost money to them and will lose more when i eventually leave. but i rather lose money then another thousands of dollars with staying with them. nothing against their agents they are working people and I'm sure they are trying but Boost isn't helping and only making things worse for me the longer I stay.