How long does a tower enhancement take?!

Question

I have been without service (ie no internet, calls, or texts) now since the middle of May. For the last 1.5 months I've been told they are upgrading the towers to 5g. I have been with boost since 2015 and love my phone plan, but its absolutely useless if I have no service! Do I need to go else where or will this actually get fixed? How long does a tower enhancement actually take? (I've heard '48 to 72 hours' so many times now that its laughable! Don't bother giving a time frame if you don't know!)

jeffc · Answer

Hey there, Tknight! We understand your concerns. Please be advised that it may take longer than usual for a tower upgrade in some areas. Sorry for the inconvenience this may cause you.

jeffc · Answer

Hi, Mike. We're sad to read your comment. We'd love to look into your area to have an idea about the issue. Please send us a private message with the location where you are experiencing this.

Mikee · Answer

You need to switch to a different company, they continue to tell me their is nothing they can do, almost 3 months with poor or no service.

jeffc · Answer

@Mikee Please shoot us a PM with your current location, including the zip code.

Mikee · Answer

I have plenty of times and I am always told their is nothing wrong. What else do you want me to do?

Mikee · Answer

Good to know

Mikee · Answer

You already told me their is nothing to be done. I don't understand why you want my address again.

jalopez81 · Answer

We'll be happy to help. Please, send us a private message with your address to have a look.

jalopez81 · Answer

I see. If there's nothing wrong with the coverage, you could consider that the problem is with the cell phone itself. Have you tried to make a factory reset?

Joy1713 · Answer

Hey there @LeeAnn1001 Can you send us a cross street, so we can review area? ~JoyP.

LeeAnn1001 · Answer

I am curious about the tower upgrades, too. I have had crappy, intermittent service for about 6 months now. How much longer will they be working on towers in my area? 97138

LeeAnn1001 · Answer

Private messages aren't working. I am without service currently and this issue has been going on for at least 6 months. What information can you give me as far as an estimated timeframe for network upgrades to be finished? I have been with boost for a long time. I don't want to change providers but if this issue is not resolved soon I will have to. I am in Zipcode 97138

Joy1713 · Answer

Which error message are you receiving when try to send us the private message? We need a cross street to verify the area.  ~JoyP

LeeAnn1001 · Answer

How do I send you a private message to give you my address? I am on Avenue G

Joy1713 · Answer

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

~JoyP.

Tknight

How long does a tower enhancement take?!

Responses

jeffc

jeffc

Mikee

jeffc

Mikee

Mikee

Mikee

jalopez81

jalopez81

Joy1713

LeeAnn1001

LeeAnn1001

Joy1713

LeeAnn1001

Joy1713

JohnJ7

Shalako77

JohnJ7