292 Messages
High latency Hotspot + Losing Connection
It's very frustrating not being able to use a service you pay for. $60 a month so I can use my service 70% of the time is beyond a scam.
I have high ping/latency when trying to play my Playstation 4 using my hotspot connection. Sometimes the connection drops so I can't use my hotspot at all. My service seems to be gone but it says I have full LTE. Someone please get in contact with me so I can figure this out and get compensated.
Responses
Accepted Solution
cplatz
3 Messages
2 y ago
This just goes to show how screwed up your customer service is. I did not request help. I was giving information to the community. I already left boost on friday and went to Verizon prepaid. I not only got 16 gig of data vs boosts 2.5 I am only paying 5.00 more. I have incredible coverage and actually have fast data throughput. Goodby Boost Mobile, It is a sad parting you guys used to be very good and I recommended you to all my friends. not anymore.
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Mikee
292 Messages
2 y ago
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Mikee
292 Messages
2 y ago
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JohnJ7
Boost Care
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2.7K Messages
2 y ago
Hi, Mikee. We're sorry to hear that. Let's get this thing resolved. Can you send us a private message with your phone number, pin code and address to review this?
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Mikee
292 Messages
2 y ago
I sent you a message with the info you asked for.
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Mikee
292 Messages
2 y ago
I have done these things multiple times and it has not worked. Can anyone else help me?
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Nosh_CxUx
Boost Care
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2.2K Messages
2 y ago
@Mikee: We have sent you a PM. Please check your inbox.
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Mikee
292 Messages
2 y ago
I am on day 5 (not counting the multiple times this past month) of not being able to use my hotspot. Even if I don't have an outage in my area I am still paying for a service I can't use.
I would really like some help or at least my next bill halved.
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Victor21
Boost Care
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3.4K Messages
2 y ago
Please let us know.
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Mikee
292 Messages
2 y ago
Let you @Victor21 know what? I have answered everything in this thread and through PM's. Please help me.
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Mikee
292 Messages
2 y ago
This is beginning to really frustrate me. I get a reply once a day and once that solution doesn't work I don't get any replies back. Ignoring me is not solving my problem.
I am going to cancel my service if my bill is not waived this month or my service is not fixed by tomorrow.
@Victor21
@Nosh_CxUx
@JohnJ7
@jalopez81
@JamieB
@Joy1713
@Fonsy82
@EdmundM
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JamieB
Boost Care
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944 Messages
2 y ago
Hi there! My apologies for this situation. I have replied to your private message, please check it out.
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Mikee
292 Messages
2 y ago
I've replied to messages.
I've made countless threads.
I have paid my bill every month.
I. cannot. use. my. service.
Someone please help me.
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Fonsy82
Boost Care
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3.3K Messages
2 y ago
Sorry to hear that, Mikee. Please provide us more details about the service issue that you are experiencing.
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Mikee
292 Messages
2 y ago
I have sent you a message with all the info you have asked for.
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