High latency Hotspot + Losing Connection

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@jalopez81 wrote:

Hi there, cplatz. Thanks for contacting us. We're sorry for the inconvenience with the service. 

 

Would you be so kind to send us a private message with your address to check the coverage? 

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This just goes to show how screwed up your customer service is. I did not request help. I was giving information to the community. I already left boost on friday and went to Verizon prepaid. I not only got 16 gig of data vs boosts 2.5 I am only paying 5.00 more. I have incredible coverage and actually have fast data throughput. Goodby Boost Mobile, It is a sad parting you guys used to be very good and I recommended you to all my friends. not anymore.

Hi, Mikee. We're sorry to hear that. Let's get this thing resolved. Can you send us a private message with your phone number, pin code and address to review this? 

I sent you a message with the info you asked for.

John7

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Thanks for the information. Thanks for the information. Fortunately, there are no outages in that area. Please, follow these steps to program the phone: 

 

0. Turn the phone off and back on
1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press 'ok' when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. 

 

That should take about 3 minutes, and then calls and data services should work. 

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@Mikee: We have sent you a PM. Please check your inbox. 

I am on day 5 (not counting the multiple times this past month) of not being able to use my hotspot. Even if I don't have an outage in my area I am still paying for a service I can't use.

I would really like some help or at least my next bill halved.

Please let us know. 

Let you @Victor21 know what? I have answered everything in this thread and through PM's. Please help me.

This is beginning to really frustrate me. I get a reply once a day and once that solution doesn't work I don't get any replies back. Ignoring me is not solving my problem.

I am going to cancel my service if my bill is not waived this month or my service is not fixed by tomorrow.

@Victor21 

@Nosh_CxUx 

@JohnJ7 

@jalopez81 

@JamieB 

@Joy1713 

@Fonsy82 

@EdmundM 

Hi there! My apologies for this situation. I have replied to your private message, please check it out.

I've replied to messages.

I've made countless threads.

I have paid my bill every month.

I. cannot. use. my. service.

Someone please help me.

Sorry to hear that, Mikee. Please provide us more details about the service issue that you are experiencing. 

I have sent you a message with all the info you have asked for.