ROSSin216's profile

Sun, Aug 12, 2018 8:00 AM

Extremely slow data

A while back a rep told me there was “an outage in my market” —-whatever that means...My LTE kept dropping then....it was bad....little did I know it would get worse.....now my 3G speeds are faster than my LTE.... my speed is like 0.09 Mgbs.....ridiculous!!!! What the heck is going on? To ad insult to injury, after u communicate with rep via private message, they mark your post as “solved” without any resolution. Grrrrrrrr

Responses

7 Messages

3 years ago

My zipcode is 44111..... the cross streets are Bosworth and Peony.

7 Messages

3 years ago

P.s. my download speed briefly went up to 5 Mgps...then it went down again

7 Messages

3 years ago

Ok thanks....when my service works, I’m very happy with it....I look forward to the fix...hopefully soon!
Boost_MasielQ

Boost Care

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3.2K Messages

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1.1K Points

3 years ago

We are aware of this problem, and we are working on a solution. This should be resolved soon. While we don’t have a specific time frame of fix. Our team is working diligently to restore service to full capacity soon. We apologize for the inconvenience. Your patience in the meantime is definitely appreciated.

Boost Care

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3.2K Messages

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1.1K Points

3 years ago

 Sorry to hear that, ROSSin216. How about we take a closer look at this? To research further, can you send us the cross streets and ZIP code where this occurs?

7 Messages

3 years ago

It’s fixed and working better than ever....I’m so happy! 🙂