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ZoneDaiatlas
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Enthusiast

Enthusiast

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5 Messages

Thu, Jul 9, 2020 5:00 PM

Done with Boost Mobile!

Boost Mobile/Dish Network

I've been a huge supporter for over 10 years and after paying $70 a month for nonexistent service for the last two weeks. I've called Customer Service/Tech Service several times for the last two weeks and those times they couldn't tell me the truth about the network coverage, and before the BM Social Care Agents pops in with their two cents. Save it! I've done the countless uodates and factory resets. It's not my phone but your poor network towers and coverage. One of the Customer Service Agents admitted that Boost Mobile is upgrading their towers that will take 24-48 hours and service will be restored. Well that was two weeks ago!

What's going on Boost Mobile? My monthly service ends on July 13th. I didn't spend $553 for a phone and $70 a month to use Wifi. Why am I and others not getting services for what we paid for? I've made a decision not to renew my service on July 13th and I'm taking the Galaxy S10 Phone that I bought from Boost Mobile site and I will switch my service to Verizon. I know others will join me because this is unacceptable...

W~

Responses

Annie1424

Boost Care

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1.8K Messages

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1.1K Points

8 months ago

We're truly sorry to hear that you feel that way. Please send us a private message with your current address to verify the service in your area @ZoneDaiatlas.

Mikee

Promoter

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292 Messages

8 months ago

Right there with you man. My service here has been absolutely un-usable and I have been lied to by the very Agents here who are suppose to help us. Every time I get on the phone with someone they hang up on me after troubleshooting doesn't work. I cannot get compensation.

This service is unacceptable for the amount of money they are charging us. Every single part of the internet that is discussing Boost Mobile has nothing but bad things to say right now. I need compensation or I am moving providers.
RossyC

Boost Care

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2.5K Messages

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1.7K Points

8 months ago

So sorry to hear that, @mandi8082. We definitely want to look into this for you. Please, send us a private message to better assist you. 

mandi8082

Accomplice

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5 Messages

8 months ago

We are in Mississippi, Myself along with my household and two other families households spread over the town. We have all lost service. So it is not just a matter of our device. We all have different phones and experiencing the same problem.

melissac

Boost Care

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2.2K Messages

8 months ago

Sorry to hear that you’ve been experiencing this issue, amberlavine. To research further, can you send us the cross streets and ZIP code where this occurs?

Groupie

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1 Message

8 months ago

Looks like im not the only one. About a year ago i had great service with Boost. Now its non existent. Without Wi-Fi forget doing anything. I can be in the middle of the city and only have 1 maybe 2 bars, while anyone else thru a different carrier has full service. I live in the middle of town and typically only get 1 bar. At this point I'm unsure what I'm even paying for. I will not be renewing my service through boost next month and instead taking my money to another provider that actually works.
mandi8082

Accomplice

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5 Messages

8 months ago

How Do i do that?
melissac

Boost Care

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2.2K Messages

8 months ago

We couldn't understand your request, mandi8082. Can you please clarify?

Emjayell

Enthusiast

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2 Messages

7 months ago

Same. Constantly in and out of service but mostly out. I haven't got what I pay for in a long time from Boost. Will definitely be switching services
mandi8082

Accomplice

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5 Messages

7 months ago

How do I send a PM?

melissac

Boost Care

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2.2K Messages

7 months ago

Follow these steps:

  • Click on the user name of the Social care agent. You will be taken to their profile.
  • Click the "Send this User a Private Message" located on the right hand side.
  • Type your message in the new window and click Send.
mandi8082

Accomplice

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5 Messages

7 months ago

How do I PM you?

Boost Care

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3.2K Messages

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1.8K Points

7 months ago

Hi, Danupe3! We apologize for the inconvenience at this time. Please send me a private message to further assist you.

Groupie

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2 Messages

7 months ago

I too am done with Boost mobile. My service plan ends on 8/17/20 and I will be switching as well. I have been a loyal boost customer for over 11 years and I have reached my point with them. I have called and talked with customer service, been to the boost store and they cannot resolve my issue. My issue is the result of changes boost made to their networks over a year ago, and the only solution they can come up with is to lie and tell me to upgrade my sim card at the store, only to realize that the sim card will not work on my phone. I have a S8 and the phone works fine except for one little issue. I should be allowed to send a MMS message while on a phone call. I once could when I first got my phone  but after a software upgrade in 2019, I have been unable to do that. It is the most aggravating feature that does not work. It is a shame they are willing to lose a loyal customer over something as simple as that. Sad part is others on boost with the SAME phone can do what I cannot.  Good bye Boost Mobile. 

 

Angry once loyal member 

JCuJo

Accomplice

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13 Messages

7 months ago

I was a happy Virgin Mobile customer. I was transferred to Boost in February. I noticed no change in service on my Samsung Galaxy S5. Everything was fine.
In May/June, I bought a Galaxy S20 from the Boost website. My data service has been terrible since switching phones. I only get spotty 3g coverage. When I go into my network settings, it says my "Network mode" is "Global" and my "Network operators" is "Virgin Mobile". If I try and change anything I lose all service. I'm going to have to leave Boost Mobile.