nathan45692's profile

Wed, Sep 18, 2019 11:00 AM

Data cuts out

Sometimes when i am out or even at home my data completely stops working. I notice that i apways have at least 4 bars when it happens so its not that I dont have a signal. Also it often happens in the same area where it had previously been working. If it helps, i often see an exclamation mark next to my signal bar. Though this does not always happen. I have a Motorola Moto g 6 play.


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1.3K Messages

2 y ago

We understand your frustration, @nathan45692, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.