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Wed, Aug 22, 2018 9:00 AM
3 y ago
Hi there, @Nikki805! We apologize for this experience. Definitely want to look into this for you. Are you getting an error message when you try to call or text?
We're sorry, we can't see your last message. Are you getting an error?
Hi there, Missblüe912. Thank you very much for contacting us.
We're sorry for the inconvenience with the service. Could you send us a private message with your address to check the coverage?
We'll be happy to help.
Sure. We've checked the area and our technicians are aware of an outage that is, unfortunately, impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.
In that case, we advise you to wait until the outage has been fixed. A credit is issued for the days that the service is affected. We're sorry for the inconvenience.
Thanks @betina11 Are you having this issue in a specific location? Would you please send us a private message?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
I also have this problem & my phone is stuck on 1x - I randomly get txt messages DAYS late than when my peeps originally sent them. I spoke to someone about it & was told to dial ##873283 - did so 4 times with same resolute and still nothing... Was suppose to get a call back with in 1-2 hours (that was yesterday). Still left with same issue