1true's profile

Thu, Aug 1, 2019 2:00 PM

activation issues...

i had virgin mobile for a number of years. i switched over to t-mobile (and t-mo sim card) for a few months, and now want to switch back – keeping the same number i've had all along.

it is my understanding that i need to activate my phone again, but when i went to the activation page, i got as far as the screen asking for my iccid. it had an incorrect number in the box, so i replaced it with the correct one, but it does not allow me to click "next."

please advise.

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3.6K Messages

2 y ago

Hey there @1true. We apologize for the inconvenience. Would you please be so kind to send us a private message with the device IMEI and SIM card number, so we can further assist you? 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.