knightrider2424's profile

Sun, Jan 28, 2018 8:00 AM

$50 Unlimited plan, yet extremely slow data speeds

I am on the $50 unlimited data plan, and was told that my data speed would never be throttled. I am now being sent text messages stating that if I reach 23 gigs, that I could experience slowed data speed. The network is slow enough without slowing my speeds. If this happens, then you flat out lied. It shows LTE on my phone, but it's very slow to be LTE. President Trump gave you corporations big breaks on regulations and taxes. Boost needs to stop playing games and start giving your loyal customers a break.

Responses

9 Messages

3 y ago

I live on southeast maple dr in Arcadia Fl 34266 everytime I call you guys I go through the same process and nothing ever changes. There is nothing wrong with my phone. It’s brand new. It’s you guys service. Period.

9 Messages

3 y ago

I’ve done this multiple times nothing happens

9 Messages

3 y ago

Same here. Had the $50 plan upgraded to the $60 plan and this is so slow. I’m switching back to straighttalk. Boost is a huge ripoff

Boost Care

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2.2K Messages

3 y ago

That doesn’t sound good at all. So sorry about this, @Kingstonboi. Are you getting any specific error message? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?

Boost Care

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2.2K Messages

3 y ago

Thanks for that information. After reviewing the area, there aren't any open service alerts. please follow the next steps. 

 

1. Turn Wi-Fi off and Mobile Data on
     - Settings > Wi-Fi > Off
     - Settings > Data Usage > Mobile Data > On
2. From the dial pad enter ##72786# (press "ok" when prompted.)
3. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes.

 

After that, please go ahead and check your service.

Boost Care

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3.7K Messages

3 y ago

Hey there, Kingstonboi! Hearing this come from you is breaking our heart. What’s going on? Are you receiving any error messages? What is the make and model of your device? Can you please as well send us the cross streets and ZIP code where this occurs?

9 Messages

3 y ago

Ok so obviously nobody reads. The same info your asking for the other guy above you already asked for it ain’t **bleep** wrong with my phone or the cross streets. It’s your service. You boost not anyone else. You are the problem. Today will be my last day with your service.

Boost Care

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3.7K Messages

3 y ago

We understand your concern, Kingstonboi, and we apologize. You probably do not live or work near the other customer who showed the same concern before. We need to verify all possible causes for this to happen before we can determine what is the actual issue.

9 Messages

3 y ago

The guy determined last night it’s a problem with your service. Read the above replies. It’s not hard

9 Messages

3 y ago

How do I send a private message?

Boost Care

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3.7K Messages

3 y ago

Oh I see! Can you please send me a private message?

Boost Care

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3.7K Messages

3 y ago

That’s interesting. How about we take a closer look?

9 Messages

3 y ago

How do we do that?

Boost Care

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3.7K Messages

3 y ago

Oh I see! Please click on my name and there should be an option to either send me a direct or private message.

Boost Care

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2.2K Messages

3 y ago

Definitely want to look into this for you, MarcusOlson9217. To research further, can you send us the cross streets and ZIP codes where this occurs?