knightrider2424's profile

Sun, Jan 28, 2018 8:00 AM

$50 Unlimited plan, yet extremely slow data speeds

I am on the $50 unlimited data plan, and was told that my data speed would never be throttled. I am now being sent text messages stating that if I reach 23 gigs, that I could experience slowed data speed. The network is slow enough without slowing my speeds. If this happens, then you flat out lied. It shows LTE on my phone, but it's very slow to be LTE. President Trump gave you corporations big breaks on regulations and taxes. Boost needs to stop playing games and start giving your loyal customers a break.

Responses

Boost Care

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3.5K Messages

2 y ago

Hey there @J_harris542. We're sorry to hear you're having issues with the service. Would you please send us a private message, with your phone number and PIN?

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.
 

~JoyP.

 

22 Messages

2 y ago

I agree with you and I'm filling for a class action lawsuit Right after I send this. I've had nothing but slow data and was only offered a $10 credit for having to use 17.2 gigs of my WiFi and 728mb of LTE data because service was so slow it rendered using anything that requires data useless unless on WiFi on 2 phones. ..... $94 a month for a family plan and both phones suffering the same crap service,. Oh.... I'm sorry here is $10 for the whole month of useless services were providing. Have a good day.

1 Message

1 y ago

This is terrible. It tells me after 35gigs it may slow down in a text when I have the 50 dollar unlimited plan

8 Messages

1 y ago

Why throttle the data speed even when a person is nowhere near their data limit? Boost "offers " "high-speed data" but actually only gives 22kbps on 4g LTE

8 Messages

1 y ago

This happens to me every day, every month my speeds are at .22mbps or 220kbps. Boost customer service doesn't speak English and wants to blame my phone for the problem. But if my speed is slow that is a service issue and a throttle issue.

Boost Care

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3.5K Messages

1 y ago

Hi there, Upsetwithboost. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

3 Messages

8 m ago

Hello, I pay unlimited data and 30 gb hotspot and I got a message “ BSTFreeMsg Se excedio su limite de uso de datos de 35840.000MB. Hemos reducido las velocidades de datos hasta el 08/20/2020“ and now my data is extremely slow

Boost Care

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3.3K Messages

8 m ago

Please follow these steps:

- Click on the user name of the Social care agent. You will be taken to their profile.
- Click the "Send this User a Private Message" located on the right hand side.
- Type your message in the new window and click Send. 

Boost Care

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3.3K Messages

8 m ago

hi there, Martinjs! Let's do some investigating. Please send us a private message with the account phone number and pin code.

3 Messages

8 m ago

How do i send you a private message? I’ve been with boost for 5+ years

Boost Care

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3.3K Messages

8 m ago

Hi there Tuvalis. Thank you for contacting us. Please send us a private message to be able to assist you best. victor21

3 Messages

8 m ago

Recently I've gotten a couple notices that things would change with the plan I've got. Yet, it hasn't changed. Until today. I've been a customer for a good few years now and NEVER had a problem with my speeds until today. I understand the need for prioritizing connections. However, before today, even having used my "allotted data" of 35GB, I was rarely throttled. Today, though, it said I had used my "allotted data" of 35GB and that I would be limited and now I'm getting WAY LESS than I ever had before. I'm being limited to 20KB/s (that's 0.16 Mbps) . . . ONLY 20KB/s (0.16 Mbps)??? That's not even close to 3G speed!!! Come on!! Since the Sprint merger with T-Mobile, the service has gotten worse it seems. I can understand like a few hundred KB/s, which allows for at least somewhat of a decent connection, but ONLY 20KB/s (0.16 Mbps)??? May as well say it's a limited data plan that you get cut off completely like in the old days, because with 20KB/s it's basically not even worth it. I could barely get this posted with being throttled to NOTHING!!

3 Messages

8 m ago

UPDATE: According to a service agent:

Hi there. Effective 07,20,2020, customers on unlimited data plans will have their data plans reduced to 2G speeds once they exceed their 35GB threshold. Although we have introduced a data reduction, your data services still remain unlimited. Your data speeds will be restored at the beginning of your next plan cycle. You can restore your high-speed data by, 1 restarting your plan or 2 purchasing a Data Pack.

Well, that explains it. But it's still ridiculous. Unfortunately, having done some research, it seems all carriers are now doing that once customers reach a certain limit. I guess I won't be watching videos or doing anything FUN online anymore.

1 Message

7 m ago

Yes please sue them. this is the whole reason i made an account here. I purchased their unlimited plan, its been like a week and a half and i get the message saying speeds will be slowed. My data speeds arent just slowed my phone is completely useless right now even when i am connected to wifi??????  Boost wants to screw us over so hard that even when your connected to wifi they will slow your crap down thinking that your going to spend more money on them. No, ill just go back to Verizon you idiots. Im so mad its a sunday and everything is closed right now, literally cant use my phone what so ever. NEVER had this problem with Verizon. No wonder they are better, also they are worth the money because i want boost to watch money go everywhere else besides them.

8 Messages

7 m ago

I left boost almost a year ago because of slow data. I went to cricket and haven't had any problems like I had with boost.