akb8a1's profile

Sun, Nov 3, 2019 11:00 AM

1x service despite map showing coverage

I was hoping to get decent service with Boost Mobile, but there is an area that is shown on the coverage map as being included, but I only get 1x service.  This isn't a sparsely populated area in the middle of nowhere either.  I expect better.   Zip code area is between 06514 and 06518.

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Responses

Boost Care

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3.7K Messages

2 y ago

It looks like both areas are good for service. What is the make and model of your device?

Boost Care

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2.9K Messages

2 y ago

Hello, akb8a1! Thank you for replying. Please send us a private message with your phone number, PIN and full address so we can take a closer look.

6 Messages

2 y ago

Three different people with two types of iphones --2 iphone 6 and 1 iphone SE

Yes, the map "looks" fine, but experience proves otherwise.

6 Messages

2 y ago

I noticed that the coverage area shows no 3G service, however 4G should be available. Tried to do a service update to see if that would help but it never completes.

Boost Care

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3.6K Messages

2 y ago

Hey there @akb8a1 We apologize for the inconvenience. To research further, can you send us the cross streets and ZIP codes where this occurs?

 

~JoyP.

Boost Care

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3.6K Messages

2 y ago

Thank you! After reviewing the area, there aren't any open service alerts. Also, the area shows good coverage. Would you please be so kind to send us a Private Message with your Phone Number and PIN, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.

6 Messages

2 y ago

Sure - the area is fairly large where I lose service but the closest intersection to one location is Raccio Park Rd and Sherman Avenue in 06514.

Boost Care

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3.6K Messages

2 y ago

After reviewing the area with your phone number, we do not see any issues on the area. We've refreshed your device, and reported the issues you're having with the 4G/LTE. Please, allow 72 hours for an update. 

 

~JoyP.