1x service despite map showing coverage

It looks like both areas are good for service. What is the make and model of your device?

Hello, akb8a1! Thank you for replying. Please send us a private message with your phone number, PIN and full address so we can take a closer look.

Three different people with two types of iphones --2 iphone 6 and 1 iphone SE

Yes, the map "looks" fine, but experience proves otherwise.

I noticed that the coverage area shows no 3G service, however 4G should be available. Tried to do a service update to see if that would help but it never completes.

Hey there @akb8a1 We apologize for the inconvenience. To research further, can you send us the cross streets and ZIP codes where this occurs?

~JoyP.

Thank you! After reviewing the area, there aren't any open service alerts. Also, the area shows good coverage. Would you please be so kind to send us a Private Message with your Phone Number and PIN, so we can further assist you?

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

~JoyP.

Sure - the area is fairly large where I lose service but the closest intersection to one location is Raccio Park Rd and Sherman Avenue in 06514.

After reviewing the area with your phone number, we do not see any issues on the area. We've refreshed your device, and reported the issues you're having with the 4G/LTE. Please, allow 72 hours for an update. 

~JoyP.