4 Messages
Problem using the Moto G7 Play without activation Wi-Fi only
I purchased a Moto G7 Play for my daughter to use without activating the phone and just using Wi-Fi only. We constantly keep getting a pop-up message to activate the phone and if she accidentally clicks on it it disables the Wi-Fi and she can't use the phone anymore. How do we fix this?
Responses
jalopez81
Boost Care
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2.6K Messages
1 y ago
It is possible more or less, but by Terms and Conditions you'd receive somewhat frequent notifications to activate the phone, as you described above.
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ArchStanton
4 Messages
1 y ago
The problem is not just the constant pop-ups, the bigger problem is that if she accidentally clicks on it, it disables the Wi-Fi and she can't use the phone anymore. How can we prevent that?
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ArchStanton
4 Messages
1 y ago
So, it's not possible to use the phone without activating it and using Wi-Fi only?
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jalopez81
Boost Care
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2.6K Messages
1 y ago
Hi there, ArchStanton. Thanks for contacting us.
By purchasing a Boost Mobile handset, you agree to activate the handset on a current Boost Mobile plan. To start using your handset with our Boost service, you must agree to the Terms & Conditions on the handset. Can I help you activate your handset today with a plan that fits your needs?
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jalopez81
Boost Care
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2.6K Messages
1 y ago
Our terms and conditions require activation on a plan. If you do not activate, you will not be able to use your handset until you activate it on a Boost Mobile Plan. Data services (including WiFi) will be restricted and you will only be able to complete calls to Customer Care or 911, until you activate your handset.
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jalopez81
Boost Care
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2.6K Messages
1 y ago
We understand. We remain at your service. If you have any other questions just let us know.
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ArchStanton
4 Messages
1 y ago
Ok, I wish I knew this prior to purchasing the phone. I have used several phones in the past without activation and just Wi-Fi only without any issues.. I will just sell the phone and buy an unlocked one.
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