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XK7583
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Accomplice

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16 Messages

Tue, Jan 22, 2019 7:00 PM

New Moto G6 play

I just bought the Moto G6 Play and I can't install any of my apps.

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Hamilton

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2.2K Messages

2 years ago

Did you set up the Google/Gmail account? 

Hamilton

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2.2K Messages

2 years ago

Are you connected to Wi-Fi? Please, follow the next steps: 


1- On the device, select Apps > Settings > Applications, Apps, or Application Manager.
2- Select All > Google Play Store 
3- Select Clear Data and Clear Cache, if available.
4- Select Uninstall Updates
5- Select back to return to All applications.
6- Select DownloadManager > Clear Data and Clear Cache, if available.
7- Turn the device off and back on.
8- Access the Google Play Store, and try to download any app. 

XK7583

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16 Messages

2 years ago

Yes
XK7583

Accomplice

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16 Messages

2 years ago

No error message just continuously saying downloading but it's not.
Hamilton

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2.2K Messages

2 years ago

Hi there! Are you getting any specific error message when you try to install any app?