28 Messages
Moto z3 play invalid sim card
Hi Boost Mobile,
I have a Motorola Z3 Play unlocked that I bought from BestBuy. It was activated there as well. The problem is that it randomly says invalid sim card. Other times when I'm on wifi, if I'm searching something it will not load. The wifi icon will still show a strong signal. To fix that issue I have to keep toggling off WiFi and then turn it back on. After sometime it will say invalid sim card. Do you know of any fixes for this or know of it's a common problem? Also I have updated the software twice already to see if it would fix anything but it's the same. There are still updates for the phone, should I install those and see what happens? Thanks 🙂
I have a Motorola Z3 Play unlocked that I bought from BestBuy. It was activated there as well. The problem is that it randomly says invalid sim card. Other times when I'm on wifi, if I'm searching something it will not load. The wifi icon will still show a strong signal. To fix that issue I have to keep toggling off WiFi and then turn it back on. After sometime it will say invalid sim card. Do you know of any fixes for this or know of it's a common problem? Also I have updated the software twice already to see if it would fix anything but it's the same. There are still updates for the phone, should I install those and see what happens? Thanks 🙂
Responses
Accepted Solution
Spiritualmystic
28 Messages
2 y ago
I researched more about this phone online and there are people experiencing the same issue with the wifi not functioning. It is a known issue with the Moto Z3 Play, so it has nothing to do with Boost Mobile or Sprint network.
Overall it's a great phone and is compatible with your network. Boost Mobile 4g LTE service is excellent for my experience. So for anyone who does buy this phone, it is important for them to do all system updates. The only issue users will have is wifi and the temporary fix for that is toggling wifi off and on until Motorola releases an update to permanently fix that issue.
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Hamilton
Boost Care
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2.2K Messages
2 y ago
Hi there, @Spiritualmystic! Did you use the eligibility checker to get a compatible SIM card here at https://activate.boostmobile.com/bring-your-phone?
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Spiritualmystic
28 Messages
2 y ago
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Hamilton
Boost Care
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2.2K Messages
2 y ago
Understood. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number to further investigate.Â
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Spiritualmystic
28 Messages
2 y ago
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Nosh_CxUx
Boost Care
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2.2K Messages
2 y ago
@Spiritualmystic: That's great! Thank you for keeping us updated. If you have any other question or request, feel free to let us know. We're here to help!
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