HipHipJorge7's profile

Mon, Jan 13, 2020 7:00 PM

Moto One Action

I recently purchased a moto one action phone and I'm able to enter the IMEI and it says it's eligible, but I don't know which SIM card I need for it. I have SIMOLW416Q, SIMOLW506TQ, & SIMOLW506C, anytime I enter the iccid numbers it says there is an error. Do I have the wrong SIM or is there some kind of error from Boost in trying to activate the phone?

Responses

Accepted Solution

4 Messages

1 y ago

Found another community post where someone mentioned the SIM card type SIMOLW416TQ, I bought a card and was able to activate it last night, so if anyone is trying to also switch to this phone hopefully this helps you out!

Boost Care

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1.3K Messages

1 y ago

We understand your frustration, @HipHipJorge7, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

2 Messages

1 y ago

I try that, doesnt help, none your reps know even if that device is compatible

2 Messages

1 y ago

Works with a sim from a moto g7

4 Messages

1 y ago

Yeah the Boost webpage where you input the IMEI says it's eligible but somehow it isn't, doesn't make sense, Motorola themselves on their website says that the device should work but somehow it doesn't, confusing and disappointing, the device ought to work but Boost disappoints me

7 Messages

1 y ago

Did they ever tell you which sim card to use? I have the same problem

7 Messages

1 y ago

I've done that. It says it's eligible. When I enter the iccid from sim card it says error. I tried all 4 from activation kit

Boost Care

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2.2K Messages

1 y ago

Hello, @Doom316. Thanks for reaching out. If the phone passed the eligibility check, you should be able to order a compatible SIM card from our website. Once you purchase the SIM card, you'll be sent a compatible SIM card for your phone. 

Boost Care

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2.2K Messages

1 y ago

@Doom316: In that case, we suggest you go purchase a SIM card in-store, that way you'll be able to try it and make sure it works before you leave the store. 

7 Messages

1 y ago

I've got the 4 in 1 BYOP kit. Nobody wants to say which one is usable for moto one action. 1? None? Is there other sim cards not in BYOP kit that work? What's part #? Stores don't stock them here. Nearest one Is in next town. And they still won't even tell me the part#!

7 Messages

1 y ago

Did they ever get you the right sim card?

4 Messages

1 y ago

They didn't, when I went to my local Boost store, the employee had called customer service and a couple of employees looked in the system and sent me a SIM card that apparently was supposed to work with the phone but didn't even work at all. I used every Sim in the sim kit as well and nothing, I also used another one that is currently used for the new Samsung Galaxy phones and that one did not work either. it's crazy because none of the SIM cards work, and the website says that it's eligible yet somehow nothing works

7 Messages

1 y ago

The sim you need is not in the 4 in 1 sim kit. You have to talk to customer service and they will send right one. Don't give up until they send right one. A store in town got mine working. I can't tell what sim# it is. A sprint repair center might be able to get you one also

7 Messages

1 y ago

Tell them to do an ESN change. They will charge for that though

Boost Care

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1.3K Messages

1 y ago

Hello, @radarcastle! The part number required for that device is SIMOLW516TQ.