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vikinghammer2
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35 Messages

Sat, Mar 2, 2019 5:00 PM

Moto G7 issues

I Bought the unlocked Moto G7 yesterday and cant get it hooked up to Boost Mobile. Motorola's specs for the Moto G7 says it's compatible with Boost and even online chatted with 2 Motorola Reps says yes it is compatible. Taking to 3 different Boost Mobile reps all say..... 'the Moto G7 is compatible but is not supported' and therefore not eligible. I tired soooo many times to do a device swap on the Boost Mobile website and get the 'this device is not eligible'. Anybody know if this phone will get support or be eligable to be on Boost Mobile

Responses

11 Messages

2 years ago

Does anybody know if this would work with the Moto G7 Play? I'm having the same issues with that.

EdmundM

Boost Care

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3.1K Messages

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2K Points

2 years ago

Hello iPlay. In order to verify if the phone is compatible with us, please use our device identifier online here.

11 Messages

2 years ago

EdmondM, no offense but you clearly didn't read the other posts. The Boost site & 90% of the tech support are clueless when it comes to unlocked phones, which is obvious with all the posts. I went through the same issues when I bought my wife an unlocked G6 Plus a year or so ago, it took days to find somebody capable of getting it to work. I just want to know if the G7 play will use the same SIM card as the G7. I will probably just go and get one and try since it's a minimum expense. I was just hoping somebody out there (that doesn't work for Boost) got a G7 Play to work 🙂

11 Messages

2 years ago

Here is a more specific question, since I'm still sitting here.

 

I have a G6 play I purchased from Boost, I want to switch to the new G7 Play I just bought from Motorola. Can I just swap the SIM and then try to find a tech that is able to make it work?

Boost Care

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3.2K Messages

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1.8K Points

2 years ago

Hey there, iPlay! We do not recommend you to do that, as the device you mentioned is not yet listed as a device we are able to activate. We are sorry.

11 Messages

2 years ago

Just got off the phone with customer service again. Now they say the G7 and G7 Power ARE compatible, but not the G7 Play. I'm not sure if I fully believe that, but I'm not getting anywhere fast. 

 

Just for goofs I put the SIM from my G6 Play in the G7 Play and it worked for a minute, but then the SIM locks. But a text message came through. Explain that. I'm not a super techie guy, but I'm reasonably intelligent. Motorola told me the G6 and G7 are basically the same and there is no reason why it wouldn't work with Boost. Boost tells me the opposite. I'm just going to put it on the shelf for a bit and hopefully somebody can figure something out.

11 Messages

2 years ago

Right, I understand that it's not on the list. So just answer this then, how are all the other people on this thread using their G7 phones on Boost mobile.

Groupie

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2 Messages

2 years ago

Just so people know they aren't crazy there appears to be a firmware bug that prevents activation from working in the G7 ( and variants ).  This hurts MVNO/prepay the most because those APN settings are crucial to getting LTE data and hotspot working  ( no LTE being the primary complaint ) since they are not stock values.  You can search for virtually any prepay provider and the moto g7 and you will find stories of some people getting it to work and others not being as lucky.  My G7 refused to activate on Ting/CDMA until I wiped the phone and rolled back to an earlier version of the firmware.  Moto still doesn't admit that there is anything wrong with the software.  If you think you are affected just check the dial menu ##data `*#*#3282#*#*` and check `APN Settings` to see if Internet and/or Pam is blank or incomplete. 

 

FYI, you can't just swap SIMs with boots and other Sprint/CDMA carriers since the SIM must be paired with the phone.

11 Messages

2 years ago

Wellllll, to make a long story short, my G7 Play is activated and working fine for now. Must be a miracle since none of the reps at Boost said it was possible. But I'm not surprised at all.

35 Messages

2 years ago

Congratulations!!🙂

Groupie

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4 Messages

2 years ago

So I went the route everyone described. I got the Sprint SIM and I had no issues activating. It would seem I have LTE. I'm just curious if anyone made any progress on the hotspot issue. I have the G7 Power and just can't get it to work.

Groupie

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4 Messages

2 years ago

I checked the APN settings. Internet and Pam are both blank. Is this good or bad? I appear to have LTE but I can't get the hotspot to work. 

Boost Care

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3.2K Messages

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1.8K Points

2 years ago

Hey there, kvannatter! Can you please send me a private message with your phone number and PIN? 

 

 To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Groupie

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4 Messages

2 years ago

Boost really tried to help. I'm not sure. Nothing was working but then it just started working. I don't know if it was something they did or I did or what. But my hotspot is working. It makes me sad for the people in this thread that gave up and returned their phones.

35 Messages

2 years ago

If you haven't already I would contact Boost. I got my Hotspot to work on day 1 without doing anything so I guess I'm one of the lucky ones. I have a G7.