Jonas_'s profile

Tue, Jun 4, 2019 5:00 PM

Moto G6 Play Pie Update.

Good evening, I would like to know for when the Pie update for the G6 play will arrive, since since mid-April Motorola published the release notes and to date it has not arrived! The last update that came to me was the security patch for February last month. Awaiting your comments.

Responses

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2.6K Messages

2 y ago

Understood. We remain at your service. Thanks for contacting us. 

4 Messages

2 y ago

Thank you for responding, really the updates are somewhat delayed, I will check the social networks to be aware.

Boost Care

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2.6K Messages

2 y ago

Hi there, Jonas_. Thanks for contacting us. 

 

At the moment, we don't have information as to when the update is going to be available. Please, keep checking our website and social media channels for updates. 

4 Messages

2 y ago

I received my notification about the pie update but was unble to down it because I need to free up some space after I did that I can't find the it's update anymore. Went thru settings - system update - update Moto software. But nothing comes up

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2.2K Messages

2 y ago

Sorry to hear about this, Kstasyshan. We would recommend you to contact Motorola at 1-800-734-5870   or online. 

10 Messages

2 y ago

I am having same issue and nothing
not even a complete reset works. Motorola support said wait until it tries again.... But how long will that be?

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1.1K Messages

2 y ago

That sounds odd! in this case, please try check available updates following these steps:

  • Touch Settings
  • Touch System
  • Touch Advanced
  • Touch System Updates
     

Boost Care

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1.1K Messages

2 y ago

But did you receive the Update Notificastion about the Android Pie or are you just waniting to have it on your phone?

10 Messages

2 y ago

I received it, then it said I didn't have enough space, I cleared space, then maybe I did something wrong? Didn't have the option to install it again.

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1.1K Messages

2 y ago

Hey there, @Angnix. Do you mean that you don't have enough room for the update to complete? If so, have you tried to free up some space?

10 Messages

2 y ago

I don't see an "Advanced" option in that menu

10 Messages

2 y ago

Yes I freed up space, but now when I try to manually update it says it's already up to date, Android version 8, security Feb. I factory reset it and everything

Boost Care

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1.1K Messages

2 y ago

Understood. In this case, we will recommend you to wait when the system sends the update automatically. We're sorry for the inconvenience this may cause you.

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2.2K Messages

2 y ago

Follow these steps: 

  • Scroll to and tap System.
  • Tap System Update.
  • Tap on Update Motorola software.

10 Messages

2 y ago

I'm guessing it's a bug... Needs to be reported