10 Messages
Charged twice
my phone stopped charging when i paid my phone bill and its been almost a month i still cant get it work, i ordered me a new phone but i just wanted to recover the money or do something to at least let me cover the money i lost.
Responses
Victor21
Boost Care
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3.4K Messages
2 y ago
Hi there mahoganee1. So sorry to hear about your phone. Once you receive your new phone, your current account will be swapped over to the new phone. Victor21
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mahoganee1
10 Messages
2 y ago
what about the payment i made and havent used at all
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JohnJ7
Boost Care
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2.7K Messages
2 y ago
How about we take a closer look? Please send us a private message with your phone number and pin code to verify your account.
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Fonsy82
Boost Care
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3.3K Messages
2 y ago
Sorry for the confusion, mahoganee1. Let's do some investigating. Is it an insurance or warranty replacement that you are going to receive?
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mahoganee1
10 Messages
2 y ago
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Fonsy82
Boost Care
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3.3K Messages
2 y ago
Understood. Is it an insurance or warranty replacement? Or did you buy a new phone?
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Fonsy82
Boost Care
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3.3K Messages
2 y ago
All your charges are accurate and in order to keep plan costs down for you, we cannot offer courtesy credits.
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Fonsy82
Boost Care
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3.3K Messages
2 y ago
We can only apply a credit to the account if the account was suspended due to waiting for a warranty or insurance replacement. Unfortunately, we can't apply a credit for the time that you did not use the service. If there’s anything else that we can do for you, let us know.
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mahoganee1
10 Messages
2 y ago
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mahoganee1
10 Messages
2 y ago
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mahoganee1
10 Messages
2 y ago
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Fonsy82
Boost Care
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3.3K Messages
2 y ago
Unfortunately, we can't apply a credit.
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mahoganee1
10 Messages
2 y ago
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mahoganee1
10 Messages
2 y ago
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