Charged twice

Hi there mahoganee1. So sorry to hear about your phone. Once you receive your new phone, your current account will be swapped over to the new phone. Victor21

what about the payment i made and  havent used at all

How about we take a closer look? Please send us a private message with your phone number and pin code to verify your account.

Sorry for the confusion, mahoganee1. Let's do some investigating. Is it an insurance or warranty replacement that you are going to receive?

Understood. Is it an insurance or warranty replacement? Or did you buy a new phone?

All your charges are accurate and in order to keep plan costs down for you, we cannot offer courtesy credits.

We can only apply a credit to the account if the account was suspended due to waiting for a warranty or insurance replacement. Unfortunately, we can't apply a credit for the time that you did not use the service. If there’s anything else that we can do for you, let us know.

Unfortunately, we can't apply a credit.