Wilkrn1975's profile

Thu, Aug 29, 2019 9:00 PM

Motoe5 may havre a virus

My Motoe 5 doesn't have an internet connection 85% of the time.  It will work for a few minutes after I turn it off/back on again & it sporadically gets a connection once in a while(but it never lasts long).

I didn't have this problem until this morning. I think it either came from opening a message on facebook from someone that had their account hacked, or from the "security update"  I  recently installed.

 

It sounds like a virus, but I'm not 100% certain. I have already tried to download an anti virus app &  refresh it, but nothing has seemed to work.

 

Has anyone had any issues similar to this?

 

 

Any help is appreciated.

Thanks,

William

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Responses

944 Messages

2 y ago

Hi there! Thanks for reaching out. I'd be happy to help you. Have you tried updating the device profile?