vikinghammer2's profile

Sat, Mar 2, 2019 5:00 PM

Moto G7 issues

I Bought the unlocked Moto G7 yesterday and cant get it hooked up to Boost Mobile. Motorola's specs for the Moto G7 says it's compatible with Boost and even online chatted with 2 Motorola Reps says yes it is compatible. Taking to 3 different Boost Mobile reps all say..... 'the Moto G7 is compatible but is not supported' and therefore not eligible. I tired soooo many times to do a device swap on the Boost Mobile website and get the 'this device is not eligible'. Anybody know if this phone will get support or be eligable to be on Boost Mobile

Responses

35 Messages

2 y ago

Yeah I agree, I bought 3 G7's cause of just the Sim Card issue. The hotspot has always worked fine. Glad it worked out for you!!🙂

Boost Care

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3.6K Messages

2 y ago

Hi there rsgod4005. As a bring your own phone, not all features will work accordingly. We would need to do some troubleshooting. Please send us a private message to continue. Victor21

2 Messages

2 y ago

Hi Everyone- Thanks to this tread I was able to get my G7 Power activated on Boost and got an update shortly after that fixed the hotspot issue. So Everything is working now EXCEPT--- Voicemail. I guess it's a minor complaint but I have to "call in" to get voicemails. I have no visual voicemail app. I extracted the APK from my (Boost) Moto G6 play and side loaded it on the G7. It installed just fine but it doesn't seem to be "linked" at all. My messages don't ever show up... Has anyone found a fix for this? 

Boost Care

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3.6K Messages

2 y ago

Great!. Thank you for confirming that one for us. Victor21

2 Messages

2 y ago

Nevermind. I just sideloaded the sprint voicemail app and it works fine.

1 Message

2 y ago

Try first setting preferred network type to 1x. THEN turn on the hotspot. Then change the network type to LTE. now you have LTE hotspot on the g7. It's a pain but it works

2 Messages

1 y ago

Witch card did you use a b c or d

2 Messages

1 y ago

Do you use card a,,b,c or d? I got the sim card but it came with 4 choices

6 Messages

9 m ago

Don't....get anything but BOOST YOU WILL HA E NOTHING BUT PROBLEMS!

6 Messages

9 m ago

I have a G7 on boost...ITS A WASTE OF MONEY AND TIME! IT CONSTANTLY TELLS ME I CANT USE DATA OR IT WONT SEND TEXY MESSAGES. ITS A PIECE OF JUNK AND I AM GOING TO GET A REFUND 2MORO DONT DO IT!

Boost Care

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2.8K Messages

9 m ago

Hello,  Mcgoats. I'm so sorry to hear that. We're always looking to provide the best experience for our customers. Might you be up for sending me a PM? I'd love to know more about your experience and how we can make it better.

6 Messages

9 m ago

I'd love to but the PM button isn't doing Anything

6 Messages

9 m ago

Is this a PM?

Boost Care

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2.8K Messages

9 m ago

Oh, no! Do you receive any error message?

Boost Care

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2.8K Messages

9 m ago

No.  To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.