Jonas_'s profile

Tue, Jun 4, 2019 5:00 PM

Moto G6 Play Pie Update.

Good evening, I would like to know for when the Pie update for the G6 play will arrive, since since mid-April Motorola published the release notes and to date it has not arrived! The last update that came to me was the security patch for February last month. Awaiting your comments.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

4 Messages

2 y ago

I'm in the same boat get it fixed yet??

10 Messages

2 y ago

Yes, done that several times, doesn't work

4 Messages

2 y ago

Hello, I am reading in some user comments that the update of Pie is already arriving, in what time should I receive it?

Boost Care

 • 

1.4K Messages

2 y ago

Hello, Jonas_. unfortunately, we don't have that information available at this time. If you have not received a notification message for this update, follow the steps below to manually update your phone:

  1. Select the Settings icon in the apps menu.
  2. Select "System".
  3. Select "System updates".
  4. Select "Download and install".
  5. After the software has been installed, "Restart now"
  6. Your phone has been updated.

Boost Care

 • 

1.4K Messages

2 y ago

So sorry to hear that, Angnix. Must likely the update is not avialable yet. Please check within a week if the update is available. 

10 Messages

2 y ago

Still not updating for me... I think there is a problem

Boost Care

 • 

1.8K Messages

2 y ago

Hello @Angnix. We recommend to contact Motorola again later for more information. It is most likely that the update is rolling in waves and you will need to wait a little bit longer to receive it on your phone.

Boost Care

 • 

1.8K Messages

2 y ago

We understand. Please contact Motorola again for more information and request the assistance of a supervisor or manager.

10 Messages

2 y ago

I contacted Motorola again and they claimed my phone wasn't getting an update, even after I explained I got the notification but the update failed

10 Messages

2 y ago

How many times do I need to say I got the notification on my phone but the update failed and the notification didn't reappear?

10 Messages

2 y ago

Yes, mine updated today also! I've noticed my LTE working better! Thanks!

4 Messages

2 y ago

Finally, I got the update of Pie, my phone's been pretty fast than Oreo, i love it!!!