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Sun, Jul 1, 2018 10:00 AM
2 y ago
3 y ago
Sorry to hear that, ProtoPickles. Let’s do some investigating. To research further, can you send us the cross streets and ZIP codes where this occurs? How long have you been experiencing this issue? Are you having issues with the voice and text messaging service?
Understood. In that case, please continue with the next step. When completed, please test the service and let us know the outcome.
Thanks for the information. We've checked the coverage of the area and, fortunately, there are no outages over there. Are you getting any error message when using the internet? How many signal bars does the phone have? Does it show the LTE signal?
Understood. Please, follow these steps to change the network mode on the phone: Settings> Network and Internet> Mobile Network> tap Preferred network type> select LTE/CDMA.
When complete, please do these steps to update the service: Settings> Network and Internet> Mobile Network> Advanced> Carrier settings> Update device config> tap OK. After that, please test the data service and let us know the outcome.
I see. We'd like to check your account so we can take a closer look. Can you please send us a private message with your phone number and PIN?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hey J_harris542. We want to help. Your service has not improved not even a bit? Troubleshooting didn't help? ~AmyM25