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Sun, Jul 1, 2018 1:00 PM
2 y ago
3 y ago
Is your device software up to date?
-Tap the Settings icon.
-Scroll to and tap About phone.
-Tap System updates.
-The device will check for updates. @Shawnb822
To research further, can you send us the cross streets and ZIP codes where this occurs? Is your mobile data working?
Let us know the results @Shawnb822.
We will be waiting for your private message.
Can you private message us so we can take a closer look? @Shawnb822
Oh no! Sounds like a headache. As a last resort, we recommend you to perform a Master/ factory reset. This will delete all personal information (pictures, text messages, etc.) and third-party apps saved on the phone. This will also erase the lock screen you have set up on the device. Please, make sure you remember the Gmail account, and the password before starting the process. Can we proceed?
Please send us a PM so we can chat further.