Ask a Question
Find a Store
Sun, Jul 1, 2018 1:00 PM
3 y ago
This conversation is no longer open for comments or replies and is no longer visible to community members.
Good morning, Shawnb822! Our apologies for the late reply!
Could you give us more details about that issue? We'd love to help you!
So sorry for the delayed response. It's related to the multimedia services. Are you able to send text and multimedia messages? Are you getting any particular error message?
Hi there, Berlynn_4667! We sincerely apologize for that issue!
Did you try a master reset to see if that fixes the issue with the IMS registration?
If you happen to have any problem with the service, please let us know.
Thanks for that information, Berlynn_4667! Sorry for the late reply!
The issue you're having with your Motorola seems to be related to the phone's software. Therefore, we highly suggest you to try using a master reset to check if that resolves the issue.
Looking forward to your feedback!
- @Shawnb822: To learn how to carry out a master reset, please visit: https://bit.ly/2ILPYgu.
Please let us know if this fixed the issue on your Motorola G6 Play.
- @ Berlynn_4667: The IP address varies depending on your location and the network you're connected to. After performing the master reset, check if you notice any changes.