abteck's profile
abteck
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1st Timer
Accomplice

Accomplice

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11 Messages

Wed, Jul 29, 2020 7:00 PM

You must swap to a device that is compatible on the T-Mobile Extended Network??

What is the T-Mobile extended Network? I switched to an unlocked S10e and boost site made me upgrade my phone plan. now i cant switch back to my LG G6 because after I enter my IMEI it says "Unable to use this device. You must swap to a device that is compatible on the T-Mobile Extended Network."

 

 

Responses

Boost Care

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3.2K Messages

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1.7K Points

7 months ago

Hi, abteck! Please send me a private message with your phone number, PIN number and IMEI to switch to.

abteck

Accomplice

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11 Messages

7 months ago

I decided not to switch back to the LG G6. In the future if I bought a phone off the boost site. How will I know if it is T-mobile network compatible?

Boost Care

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3.2K Messages

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1.7K Points

7 months ago

You can check this list here. It will be updated as soon as more devices become compatible.

abteck

Accomplice

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11 Messages

7 months ago

So I understand that I am using the Tmobile network now and that does not use the Sprint network.

 

1. Will Tmobile utilize the Sprint network? How long will that take to combine them?

2. Is my phone able to use both networks?

 

Annie1424

Boost Care

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1.8K Messages

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1.1K Points

7 months ago

Hi there, @abteck. Boost is able to operate on a new Expanded Network, as well as continue on the Sprint Nationwide Network. You can also find more information about the expanded network here.

Enthusiast

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2 Messages

2 months ago

I am having trouble swapping back to my old boost mobile phone.  When I enter the info requested to activate the phone again it says my device is not compatible on the t-mobile extended network! I used to have this phone active on my account in the past, why am I having this problem??

Enthusiast

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2 Messages

2 months ago

I am having the same problem. I am trying to switch back to my old boost mobile Lg Tribute Empire phone, it says not compatible on the t-mobile network but this phone was on my account previously.
EdmundM

Boost Care

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3.1K Messages

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1.6K Points

2 months ago

Hey there, Jamie02! The LG Tribute Empire is indeed not compatible with the expanded data network. If you wish to use that device again, we'll have to switch you back to the nationwide network. If you'd like to do that, send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.