Rgar702's profile

Groupie

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5 Messages

Thu, Feb 21, 2019 2:00 PM

My phone was network locked

I brought my phone from Verizon to boost. Big mistake. Verizon’s phone are all network unlocked. Well I tried switching to att and my phone is blacklisted. So I can activate the phone with them but it will not recieve service. I contacted boost customer support and an agent told me that even though I brought my own phone from an outside carrier, when I switch to boost, the device is reconfigured and network locked to boost to “ensure devices remain active for a good period of time” and that since my phone is now on the boost network, the 12 month unlocking policy will apply to my device that was already unlocked to begin with . I asked the agent to refer me to where I could find what she had just told me on the boost website. Well I read through everything and nowhere does it state when you bring your own device it will be network locked until it is active with boost for 12 months . All she said was “ sorry, you will have to follow our unlocking policy,” and when I asked about the black list I gave the imei and she checked on it and told me “ the device actually isn’t blacklisted, You just need to wait 12 months before I can unlock the device it’s a system we have in place to prevent people from leaving boost” . Extremely unprofessional. Extremely deceptive. Now I’m stuck with a $1000 phone I cannot even use . I was not made aware of, nor was it explicitly stated that the above stated would take place when I switched to boost, I did not agree nor consent for them to network lock my device . I have tried all day to resolve this issue and the customer service is trash . Boost goes out of their way to avoid Assisting their customers. Every agent I have spoken to is in some country in the Middle East and while they can speak the English language they do not understand it at all .

Responses

Groupie

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5 Messages

2 years ago

How has my phone been able to work on the boost network the past month though if it was blacklisted?
Fonsy82

Boost Care

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2.9K Messages

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730 Points

2 years ago

Where did you get the information that the phone is blacklisted?

Groupie

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5 Messages

2 years ago

I am going to try again tomorrow with att then . It still however does not explain the blacklist on my imei. Which I don’t understand. The imei was clean but when I switched to boost it’s been coming up as lost/stolen and I did not report it lost or stolen before I terminated the contract with Verizon . If it was blacklisted it should not work at all with any carrier, however I have full access to the network and have been able to make calls and texts all while being blacklist . Hmm 🤔🤔🤔
Fonsy82

Boost Care

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2.9K Messages

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730 Points

2 years ago

Hi, Rgar702. We're sorry if you've experienced a problem while speaking with any of our customer care specialists located in the U.S. or abroad. As a global organization, Boost Mobile typically works with vendors worldwide and, no matter where a specialist is located, we're committed to ensuring that our specialists provide the highest level of customer service.

We can't lock a device that is not designed to work with our network. Only our phones are locked to our network. We are sorry for the confusion. 

Fonsy82

Boost Care

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2.9K Messages

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730 Points

2 years ago

Understood. A blacklisted phone will still work with WiFi, but will not not be able to make calls, send texts, or use mobile data. 

georgeg04

Accomplice

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25 Messages

2 years ago

how do I remove a locked phone from my account if I gave it to somebody and they want to use with another company

Frankt

Boost Care

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1K Messages

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680 Points

2 years ago

Understood, georgeg04. Please send me a private message by clicking on my profile and selecting send this user a private message for further assistance with your request. 

georgeg04

Accomplice

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25 Messages

2 years ago

I already have another phone but I gave the old one to a friend and she wants connect with another company so I wanted to unlock it so she can use it

Annie1424

Boost Care

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1.7K Messages

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560 Points

2 years ago

Hi there, @georgeg04. Did you get a new phone to use in your account?

georgeg04

Accomplice

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25 Messages

2 years ago

already sent
Frankt

Boost Care

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1K Messages

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680 Points

2 years ago

Please check on your PM for further assistance with your request. 

Annie1424

Boost Care

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1.7K Messages

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560 Points

2 years ago

Hi there, @rnsmith86. Please send us a private message with your phone number, pin and the MEID of the Stylo 3. We'll take a closer look.

Groupie

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1 Message

2 years ago

I am in a similar situation.  I have been Boost for several years now.  I contacted them today to see about unlocking the device (LG stylo 3) I was using prior to my current (LG stylo 4 plus.)  I used the stylo 3 for close to 2 years before I upgraded to the stylo 4 plus.  I want to sell my old device and it would make it a lot easier if it was unlocked.  I was told that because I am no longer using it I could not unlock the device.  I can't unlock my new phone either because it has only been used for 3 months.  I wasn't leaving but maybe considering it now.

Wigs419

Accomplice

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11 Messages

2 years ago

Im in the same boat with boosts illegal locking of customers phones. I brought my iPhone X to boost last year and towards the end of June it got water damage. Apple said if I traded my phone and paid 600$ they would give me a brand new iPhone X. I asked the apple employee if the phone was carrier unlocked and he said all there iPhones are unlocked . I told him I was with boost but I planned on switching to Verizon once i ran out of my monthly service. Took it bestbuy so they could activate because my old SIM card no longer worked. Boost is trying say now even though I had an unlocked iPhone X purchased through apple and activated on my account to replace the damaged one. I must wait 12 months to switch carriers. Now I have phone don’t work because I switched to Verizon and had my phone number ported over but my phone says unsupported sim. Quit holding peoples phones hostage. Boost don’t own my iPhone I didn’t purchase this phone through boost.
JamieB

Boost Care

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944 Messages

2 years ago

Hi there, Wigs419! Allow me to investigate this. Please send me a Private Message with the phone number, PIN and the device IMEI.