Kookie's profile

Wed, Apr 24, 2019 10:00 AM

Lg stylo 4

My husband forgot his pattern for his lockscreen on is LG stylo 4 and he has a bunch of text messages that he needs to read. I don't want to hard reset the phone itself because i'm scared that it will delete the text messages that he hasn't read yet. Is there any other way to get into his phone without a hard reset? Please help! this is a time sensitive issue!!!

Responses

Boost Care

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3.3K Messages

2 y ago

Sorry to hear that, Kookie. That is personal information. The only option option that we can offer is to perform a hardware hard reset. This will result in the loss of all the phone information that has not been backed up. 

Boost Care

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3.3K Messages

2 y ago

We recommend you to contact the manufacturer to get assistance with that process. Please go to https://www.lg.com/us/support for more information.

2 Messages

2 y ago

Can he back up the phone using his computer?