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Cyrellia
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56 Messages

Sun, Mar 3, 2019 2:00 PM

File Transfer Not Working (LG Stylo 4+)

My Stylo 4+ will show up (Pictures Only) if I connect USB to Windows in the Picture Transfer mode, but the regular File Transfer Mode won't do anything (So I can access internal storage/SD Card).

 

Any ideas?

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Nosh_CxUx

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160 Points

2 years ago

Hi there, @Cyrellia! Thank you for contacting us. Definitely want to look into this for you. Have you tried to connect using this method?

 

1. From the Home screen, touch and hold the Recent Apps Key (in the Touch Keys bar) > Settings > Storage > the Menu icon (at the upper-right corner of the screen) > USB PC connection.

 

2. Tap Media sync (MTP), Internet connection, or Camera (PTP) to connect to the PC.

Cyrellia

56 Messages

2 years ago

Screenshot_2019-03-04-12-18-54.png

 

This is what I see on the PC side... Other phones would show the device's storage in this window.

Cyrellia

56 Messages

2 years ago

I did that, tried OEM and a few others. I know the data connection is working since, in picture mode, I can access the device just fine. But in MTP, nothing.

jalopez81

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2 years ago

I see. We advise you to try the options mentioned above. That could help. You could also visit the manufacturer's website for additional support. 

jalopez81

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2 years ago

Just in case, could you try with a different cable? 

jalopez81

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2 years ago

 

You're supposed to get the option File Transfer.

Cyrellia

56 Messages

2 years ago

I tried all that, it shows MTP on my phone when USB connected... but absolutely nothing on the PC (and I tried multiple PCs). Picture mode works, but can only access pictures. I need to be able to access internal storage and SD card.

Cyrellia

56 Messages

2 years ago

I do have that option, and when selected, the phone says File Transfer Mode... but nothing showing up on the PC as an available drive.Screenshot_2019-03-04-12-18-59.png

jalopez81

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2 years ago

That's weird. i could only advise you to try with different cables. Also, you could enable the USB Debugging option under Settings >Developer options. 

 

Finally, there are third-party apps that allow you manage your phone's files over Wi-Fi.