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Happysredtop
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Accomplice

Accomplice

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16 Messages

Fri, Jun 29, 2018 11:00 PM

Delayed texts

I have a LG X Charge and my husband has a LG Stlylo3. We are both experiencing delays in receiving and sending texts. Delays vary from 5 min to 24 hrs. Is there anything we can do to resolve this issue? Our zip is 46219 and cross streets are Kitley and e Washington. Please help!

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EdwinRG

Boost Care

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904 Messages

3 years ago

Hi Happysredtop!

 

You coverage on that location looks great and there are no issues with the service reported in the last week. We know this can come down as odd since you're having the same problem on two different phones; but, have you tried refreshing the network profiles on both phones?

 

Please try the following and see if it helps:

 

1-    Turn the Wi-Fi off.
2-    Turn the Mobile Data on.
3-    Dial ##72786# on the phone pad.
4-    The phone will reboot and update itself.
5-    Wait for a minute and test your text messages service.

 

Please let us know if there were any improvements.

 

EdwinRG.

Accomplice

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16 Messages

3 years ago

Well I had my doubts on your suggestion mostly because we update prl and profile regularly. But I followed your advice and so far so good. Thank you.