Thanks, @antfire05! We're checking your area now. However, could you please be more specific when it comes to your situation? We need as much detail as you can provide in order to find a solution that suit your needs.
I have a Samsung galaxy prevail lte…(1).tried boost zone: remain in th "just a min"; (2)tried reset-same: no bars; (3)tried on/off airplane mode- same- no bars; (4)you tube app-plays but no bars (5) up dated software-same: no bars. (6) able to place a call. (7) yes able to send/receive text messages (8) I wish to download the lyft app-I can not.
I did change it to 3g connectivity;;;;it says to get the lyft app -I have to go thru google play;;;; internet>>go to google play;;;google>>go to google play;;;I even got another google acct...…...still unable to get a lyft app.---should I leave it on 3G or just change it back to 4g and leave it on 4G??
We understand, @antfire05 thanks for the clarification. We found an outage affecting your 4G/LTE services in that area. However, we'd like to switch your network to CDMA (3G) and see if there's any improvement. Currently, our technicians are working to fix your 4G/LTE issue and this could serve as a workaround while they work on a solution. If you agree, here are the steps:
1. From the home screen, tap Apps. 2. Scroll to and tap Settings. 3. Scroll to the Network Connections section and tap More networks. Note: The Settings menu has three possible arrangements, Grid view (default), List view and Tab view. To change the Settings view, tap the Menu icon and tap the preferred view. 4. Tap Mobile networks. 5. Tap Network mode. 6. Tap CDMA for 3G access only. 7. Tap OK to apply the new setting. The device will restart and you will need to check if there's any improvement.
Oh, I see, @antfire05! If this issue is only happening with Lyft, then you will need to contact their support team. Now, if the phone works better on 3G, you can keep it that way, that way you can have access to your data. However, you can feel free to switch back to 4G/LTe whenever you want.
no not really---I tried newsweek instead of lyft/uber and I sent newsweek link by text message but not in email//then the connection shut off where I couldn't send a diff article..... I use lyft for work- I get off 12 mid---there is no bus--I hav to hav lyft…….I prob need another service besides boost....can metro pcs use my same phone; will boost give me any credit??
i'll try first a boost store and see if they can fix it.....closest one to me that can look at it??; Walmart sell phone and boost service but won't fix or look at it....
thank u for all ur time here....I appreciate it...I will look on that link; im on my home pc....I am to maneuver thru th boost zone----stops at my device----thanks again very much.
Understood. We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!
Responses
MarcosG
Boost Care
•
1.7K Messages
2 y ago
Thanks, @antfire05! We're checking your area now. However, could you please be more specific when it comes to your situation? We need as much detail as you can provide in order to find a solution that suit your needs.
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antfire05
13 Messages
2 y ago
Richfield ave/el cajon blvd
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antfire05
13 Messages
2 y ago
92020 ; Richfield ave/el cajon blvd
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antfire05
13 Messages
2 y ago
92020
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antfire05
13 Messages
2 y ago
I have a Samsung galaxy prevail lte…(1).tried boost zone: remain in th "just a min"; (2)tried reset-same: no bars; (3)tried on/off airplane mode- same- no bars; (4)you tube app-plays but no bars (5) up dated software-same: no bars. (6) able to place a call. (7) yes able to send/receive text messages (8) I wish to download the lyft app-I can not.
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0
antfire05
13 Messages
2 y ago
I did change it to 3g connectivity;;;;it says to get the lyft app -I have to go thru google play;;;; internet>>go to google play;;;google>>go to google play;;;I even got another google acct...…...still unable to get a lyft app.---should I leave it on 3G or just change it back to 4g and leave it on 4G??
0
0
MarcosG
Boost Care
•
1.7K Messages
2 y ago
We understand, @antfire05 thanks for the clarification. We found an outage affecting your 4G/LTE services in that area. However, we'd like to switch your network to CDMA (3G) and see if there's any improvement. Currently, our technicians are working to fix your 4G/LTE issue and this could serve as a workaround while they work on a solution. If you agree, here are the steps:
1. From the home screen, tap Apps.
2. Scroll to and tap Settings.
3. Scroll to the Network Connections section and tap More networks.
Note: The Settings menu has three possible arrangements, Grid view (default), List view and Tab view. To change the Settings view, tap the Menu icon and tap the preferred view.
4. Tap Mobile networks.
5. Tap Network mode.
6. Tap CDMA for 3G access only.
7. Tap OK to apply the new setting. The device will restart and you will need to check if there's any improvement.
Please let us know the outcome! 🙂
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MarcosG
Boost Care
•
1.7K Messages
2 y ago
You can use our store locator at: https://www.boostmobile.com/stores.html?intnav=UtilNav:FindaStore @antfire05
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MarcosG
Boost Care
•
1.7K Messages
2 y ago
Oh, I see, @antfire05! If this issue is only happening with Lyft, then you will need to contact their support team. Now, if the phone works better on 3G, you can keep it that way, that way you can have access to your data. However, you can feel free to switch back to 4G/LTe whenever you want.
0
0
antfire05
13 Messages
2 y ago
no not really---I tried newsweek instead of lyft/uber and I sent newsweek link by text message but not in email//then the connection shut off where I couldn't send a diff article..... I use lyft for work- I get off 12 mid---there is no bus--I hav to hav lyft…….I prob need another service besides boost....can metro pcs use my same phone; will boost give me any credit??
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0
antfire05
13 Messages
2 y ago
I did get bars on 3G...………………...but I need a ride!!! I just want to get th lyft app
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antfire05
13 Messages
2 y ago
when it cut off from sending a newsweek article...saying there was not connectivity.....I still had bars....fyi
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antfire05
13 Messages
2 y ago
i'll try first a boost store and see if they can fix it.....closest one to me that can look at it??; Walmart sell phone and boost service but won't fix or look at it....
0
0
antfire05
13 Messages
2 y ago
thank u for all ur time here....I appreciate it...I will look on that link; im on my home pc....I am to maneuver thru th boost zone----stops at my device----thanks again very much.
0
0
Royt
Boost Care
•
1.7K Messages
2 y ago
Understood. We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!
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