Leaf_andCats's profile

Wed, Sep 2, 2020 10:00 AM

Phone call issues with LG Stylo 6

Bought my family two new LG Stylo 6 about two weeks ago. But whenever they make a phone call it seems the voice cuts off. My family can hear the other people clearly, but the people on the call cannot. 

Responses

Boost Care

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3.2K Messages

9 m ago

Thanks for the information. Please, send us a private message with their phone numbers, PINs, and their address to further research. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

2 Messages

9 m ago

Yes they are in the same location. Another member and I are also in the same location but with different devices working fine. It doesn't seem to be an issue with the area as it seems to happen with all their phone calls. They've had this problem since the phones were activated.

Boost Care

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3.2K Messages

9 m ago

So sorry to hear that, Leaf_andCats. We want to take a look at this. Are those two members in the same location? Are they having this issue at a specific area or multiple ones? Is this problem happening since the handsets were activated?

3 Messages

2 m ago

Was this issue resolved?  I am having the same problem with my LG Stylo 6

Boost Care

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2.2K Messages

Hi! Thanks for contacting us. We want to help. What is the issue you are referring to? 
- AmyM25

3 Messages

I can be talking to someone on my LG Stylo 6 phone and the voice seems to cut off but I can hear the other person talking.

Boost Care

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3.6K Messages

When did you started to experience this issue? Has the device received any physical damage?


- Joy1713

3 Messages

No damage to phone.   Problem been occurring for about a month now.

Boost Care

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3.2K Messages

@ Is this issue happening at a specific location or multiple ones? Are you able to send and receive text messages, and use the data?
- RossyC