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Mon, Dec 25, 2017 3:00 PM
10 m ago
2 y ago
So sorry to hear about this experience, Kmotley. We want to help! Can you please send me a private message with your phone number, current address location and PIN number?
Hello Kmotley. Thanks for contacting us. Do you use a 3rd party app to send and receive text messages? ~AmyM25
I see. Is your device's software up to date? ~AmyM25
We understand. We will send all the details of the issue you are having to our technical support department for further investigation, because at this point, troubleshooting is not working. Please, confirm your number, PIN and a sample phone number you are having issues with receiving texts from (the most recent case) so we can send this data to the technicians. Send us this information in a private message, please. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
We are referring to the latest android version. Is it up to date, is your device on the latest version available? Is that what you mean that you checked already? Also, does it have the most updated LG firmware? ~AmyM25
1 y ago
I'm having the same problem again. I'm not receiving texts from one person on my Family Plan. We both have Galaxy S7s. He receives my messages, but I don't get his replies. I don't have any problems receiving texts from others on my plan. All other services seem fine. This has been happening for several weeks.
Platte Woods, MO
Hello, @mlrydings. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hi there Mystleviathan. Thank you for contacting us. Please send us a private message with your phone number, pin code, and address. victor21