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Mon, Dec 25, 2017 3:00 PM
1 y ago
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2 y ago
Hi there, @TextFrustration. We apologize for this experience. Definitely want to look into this for you. Can you please send us a Private Message with your phone number, PIN and address.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hi there! We are terribly sorry to know you're experiencing issues with your text messaging service. Has your area been verified to discard any outages? ~AmyM25
Hey there, @Help!! That does not sound OK. We will definitely look int this. Please send us a private message with your number and PIN as quickly as possible.
Same problem here! I am in Cincinnati OH and have not been receiving text messages since yesterday. I have done both hard and soft resets as well as updated the PRL and profile. Nothing works. I even ordered a new phone (big mistake on my part seeing others were having this issue). Please help!
Hi Kmotley! Thanks for reaching out to us. We'd like to investigate. Can you let us have the details of your account in a private message? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
Hello, Sophb421. So sorry to hear about this experience. We want to help! Can you send us a private message with your phone number, pin code and addreess to review this further?
Hello, Sophb421. We value your privacy. We recommend you remove your account information from public and send us a private message instead.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
I've already done this with you guys snd everytime you keep saying it's something in the area and you're working on fixing it... That's not good enough anymore. It's been over 6 months.. It needs to be fixed now. This is absurd and I not the only one having this problem.