mellymel212's profile

Mon, Dec 25, 2017 3:00 PM

Not receiving text messages

Im not receiving text messages

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Responses

Accepted Solution

19 Messages

4 y ago

I have done both of those steps earlier before having someone test my text reception. Those fixes didnt work.

2.2K Messages

4 y ago

That’s no good at all. Sorry you’ve been experiencing this, @mellymel212. Are you able to make and receive calls? To research further, can you send us the cross streets and ZIP codes where this occurs?

3.2K Messages

4 y ago

Understood. Thanks for the information. Please follow these steps to update the phone:

 

1.From the home screen, swipe down the Status bar.
2.Tap the Settings icon.
3.In the General tab, scroll to and tap System updates.
4.Tap Update PRL.
5.Once the PRL update is complete, tap OK.
6.Tap Update Profile.
7.Once the Profile update is complete, tap OK.

 

Once completed, please test the service and let us know the outcome.

19 Messages

4 y ago

I can make and receive calls as well as send text that are received. Streets are Church Road and W.E. Ross Parkway

2.2K Messages

4 y ago

Did you try with a different number? What's your device model? @mellymel212

19 Messages

4 y ago

38671

19 Messages

4 y ago

Did not mean to accept solution. Phone still doesnt receive text.

19 Messages

4 y ago

Lg xcharge. I text someone letting them know of situation and to call me 5 minutes after sending me a text. They called but I never received their text.

19 Messages

4 y ago

Did not work.

3.2K Messages

4 y ago

We understand. Please, follow this steps to program the device

:

1.From the Home screen, select the Phone icon.
2.Enter ##72786#.
3.Retrieve Settings window will appear
4.Allow the hands-free activation to begin automatically.
•Note: If the customer accidentally taps Cancel or Hands-Free Activation does not automatically start, just turn the device off and on.

 

Once completed, please, test the service one more time and let us know what happens.

3.6K Messages

4 y ago

Would you please confirm your phone number and PIN?

 

~JoyP.

9 Messages

4 y ago

My Galaxy s7 stopped receiving text messages on Dec. 25, 2017. People get my texts, and I can make/receive phone calls. Everything else seems to work just fine. 

 

ZIP: 64151

Platte Woods, MO

 

3.6K Messages

4 y ago

Hey there @mellymel212 We apologize for the inconvenience. It looks like that the information has been posted publicly. Would you please send us a private message, so we can further assist you?

 

~JoyP.

9 Messages

4 y ago

I'm having the same problem with my Galaxy s7. I can send texts, but cannot receive them. It started Monday, Dec, 25, 2017. 

ZIP: 64151

I-29 and 72nd Street, Platte Woods/Kansas City, MO

19 Messages

4 y ago

Thats same day mine quit also. They have been no help as of yet fixing the issue.