AaronH1975's profile

Thu, Oct 15, 2020 2:00 PM

LG V50 ThinQ, CDMA_GSM_Unlocked, Brand New SIM needs "Rescued" to be able to swap devices

Purchased an Unlocked, Sprint/Boost Variant LG V50 ThinQ, previously had been activated on the Boost Network. Phone came w/o SIM card. Purchased a Expanded Network SIM from local BOOST Store, only to find it incompatible with the LG V50. Then spent more $$ on a BYOP SIM KIT (4 SIM's A,B,C & D) placed SIM D (end in 15TQ) into the device and tried again. Called BOOST Customer Care, they stated they would assist on helping me "RESCUE" my SIM and add it to the LG V50 IMEI/ESN, then hung up on me.

Responses

Boost Care

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3.2K Messages

1 y ago

Hello, AaronH1975. We've replied to your private message. Please, check your inbox.

14 Messages

1 y ago

So the response is regarding an old post for a phone that is basically a brick and has 0 (zero) network (wifi/cellular) connectivity, due to the "Sprint Lease" error message (Boost Hub app preinstalled - is causing the Qcrimtunnel system app to deny any/all network connections). Sprint Corp store looked up IMEI/ESN and informed device never was active on any Sprint account and device never registered on Sprint, only on Boost Network under my acct prior to "Sprint Lease" error message. I have a different issue now with a different phone, LG V50 ThinQ, Sprint/Boost variant, CDMA_&_GSM unlocked, Boost Customer care already specified and informed me that it is 100% compatible with Boost Network., Boost site says IMEI/ESN is associated with a SIM that did not come w/V50 ThinQ when purchased. The V50 ThinQ Compatibility is GOOD, need a "Expanded Network SIM" which I purchased from local Boost Mobile retail store (Only SIM store has access to), spent $25 for that SIM only to find out after putting in SIM tray that it isn't compatible with LG V50 ThinQ. So now I've lost $25 for SIM that is No Fix for my issue. Research internet, find that the Sprint/Boost/Virgin SIM Kit (BYOP SIM Kit - 4 SIMs in 1) has the correct, LG V50 ThinQ compatible, also is used on the "Expanded Network", SKU -SIMOLW516TQ (ICC ID starts with 8931253000 and are the same 10 digits that Boost Mobile site says "Should be in phone" but came with NO SIM. Boost Customer Care stated my New SIM (SKU - SIMOLW516TQ) NEEDS RESCUED and "Tied" (Migrated) to the LG V50 ThinQ IMEI/ESN and I would be good to go and they would Swap the device systemically for me, call made yesterday Wednesday 10/14/2020 a around 4:30 pm EDT/EST, Agent stated they were going to transfer me to Technical Support, and then hung up on me, didn't even try to call my Boost Mobile number as if call was "dropped/lost"...would really like to escalate to Boost Mobile Corporate, or Customer Care Management/Leadership to assist. Please advise on who can assist me with getting the new SIM, TIED to the LG V50 Thinq, and Swap my device???

Boost Care

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3.2K Messages

1 y ago

We've replied to your private message. Please, check your inbox and send the information requested via private.

6 Messages

1 y ago

Any solution? I have the same issue. I was told by customer service that I need sim card # "SIMOLW416TQ" but they do not have it in stock and checked 3 boost mobile stores but none carried that sim card. 

6 Messages

1 y ago

?

Boost Care

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1.8K Messages

1 y ago

Hi Pjypyoung! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.

 

What is your device model?

6 Messages

1 y ago

Lg v50

Boost Care

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1.8K Messages

1 y ago

Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

6 Messages

1 y ago

I got my V50 to work on boost but I had to buy the sim on ebay because Boost will not provide the sim for this phone. The sim that you need is SIMOLW416TQ . No expanded network (5g) with that sim tho only 4g LTE.

14 Messages

1 y ago

Thanks for the info. I also purchased that SKU/Part: SIMOLW146TQ, however, Boost Mobile Social Care here on Community stated that SIM was "Incompatible" and I would not be able to use on Boost Mobile (as a Swapped device on my current Family Plan), so for Shi*s & giggles I ran it through "BYOD" with Boost SIM as a "New Customer" with a "New Line" of service, and was able to activate w/o issue. Now I need to see if I can swap with my current LG Stylo 6 that is blah (Slow) and bulky, slow and minimal & low grade Boost Mobile LG flagship to the super fast, not buggy LG V50 ThinQ 5G.

14 Messages

1 y ago

Thanks for the info, I was able to get it all to work (On my own/With NO help from Customer Care or these Agents on Boost Community), just had to take a different route and still have not found a way to swap on my current line that I need swapped. I had to use the Web Boost Mobile "BYOD" and act as a "New Customer" and get a "New Line of Service" with a "New Phone number" and it activated flawlessly.

Boost Care

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4.5K Messages

1 y ago

Hello AaronH1975. We've replied to your private message. Please check your inbox.

14 Messages

1 y ago

I haven't "tried" yet... I will attempt this weekend and let you know the result

6 Messages

1 y ago

Did you try to swap to a different device on the new acct then try to activate it on your old acct? Only help I got from boost was to tell me it needed a sim that they no longer could provide..

6 Messages

1 y ago

Just curious. Did you get your v50 activated on your original line?