Icaughey's profile

Tue, Mar 12, 2019 10:00 AM

LG Stylo 4 slow data

Lg Stylo 4, less than a month old. Got the phone when switching over to boost from metro pcs and signing up for the $60 unlimited plan. Same day as the purchase I returned to the store due to extremely slow data speeds. Returned to point of purchase 5+ times, where the employee would play with the settings and then reassured that it was fixed or that the connection would speed up.. last attempt was yesterday, where the employee once more changed a settings and proclaimed it fixed. Sitting in the parking lot I was shocked that the recent change did nothing to improve the connection so resigned to try and contact customer service. Apparently this is the first time that my complaint about the lack of service and extremely slow data speeds was documented by boost, not any of the times I went to the store in person. I have screenshots including one from the evening of the purchase date showing unable to load webpages due to the problem. Customer service has now referred me to LG to try and resolve the issue which I in the process of. My main complaint is that I have already paid for a month of unlimited 4g LTE with a bunch of gigs of hotspot. Yes I have used phone, data and hotspot during this period but not once at anywhere near 4g LTE speeds and yes I have screenshots of speed tests on the phone and a tablet I was connected to. In 3 days I will have to pay again for services that I have never fully received with the added benefit of getting to deal with the manufacturer, LG on trying to resolve this issue. Pretty much 3 weeks of me appealing in preson have been wasted, hours spent on customer service and 'reprogramming' that did nothing and I get booted to the manufacturer.
Boost refuses to credit me for any services (like the 4g LTE speeds I have never seen) and claims that yesterday was the first time I have ever reported a problem.

Responses

14 Messages

2 y ago

It drives me crazy im on the 4 phone $120 plan and 2 of the other phones are stylo 3s and they run circles around my st4. And lets not get into the hotspot its just as bad. I tried to use the hotspot the other nite on my firestick to watch GOT and all i got was buffering and the robot thing like boost shows on its commercial when they want you to switch. So i used one of the stylo 3s and it was good. I mean this is a new phone 4 months maybe. Its been poo since day one. Any time it takes 15 minuets to download a app from playstore there is a problem. When the wifi is connected its like grease lightening but the data will make you wanna throw this thing against the wall. I have done everything possible known to man that you can do to try and speed up the phone. So all you tech people save your suggestions because everythings been done and tried and nothing works. The data is just SLOW PERIOD.

14 Messages

2 y ago

Im going through the same junk with my data and stylo. The phone itself is fast but when it comes to the data man its a total lemon.

Boost Care

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2.8K Messages

2 y ago

Hello, Megatron1. We apologize for this experience. We'll be happy to assist you today. Can you send us a private message with your phone number, pin code and address to review this?

66 Messages

2 y ago

It took about 2 months and countless hours of frustration dealing with customer 'service' to finally resolve my issues. A new sim card was finally sent to me and the difference is night and day. I must say that out of the 10+ people who replied, only one was willing to actually help solve the problem. I don't know if giving customers the runaround is company policy, but rather horrendous service and personally I'm wondering about the legality of it. Good luck and patients, you'll need plenty of both unfortunately.

66 Messages

2 y ago

Just so you guys know
34 posts
61 sent private messages
3 calls to LG customer care (very nice and helpful people btw)
Probably 10 calls to Boost customer care (pretty sure they are on commission salespeople from the experience i had)
About 3 months and countless store visits.

Seems a bit excessive to solve such a simple problem, but then again I'm no cellular guru- just a guy wanting decent service.

Boost Care

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3.6K Messages

2 y ago

Hi there bertap76. Please allow us to look into this for you by sending us a private message with your phone number, pin code, and street address. Victor21

6 Messages

2 y ago

My stylo 4 will not pick up data connection since the day after i got it ive called chatted with boost nothing worked can you please tell me how to fix this problem asap

66 Messages

2 y ago

With my stylo 4 what seems to have finally fixed the problems i was having was a replacement sim card. I do not know if your problems have the same cause as mine did, but good luck in resolving them. Please note that it took nearly 3 months for my issues to finally be fixed.

14 Messages

2 y ago

Yea bro my stylo 4 is a total ūüćč. Its so dang slow i wanna throw it against the wall. I will go to boost and see about a new sim card. Did it cost anything?

6 Messages

2 y ago

 barney rd mulberry fl 33860

Boost Care

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944 Messages

2 y ago

Hi there, bertap76! Please send this information in a Private Message. To send it, please click on the person's name, this will take you to the profile and you'll see the option there. 

Boost Care

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944 Messages

2 y ago

Hi there, bertap76! In order to discuss your private account information, please send this information in a Private Message. To send it, please click on the person's name, this will take you to the profile and you'll see the option there.

6 Messages

2 y ago

 barney rd mulberry fl 33860

66 Messages

2 y ago

So, looks like I'm back to 0.2mbps as high speed again, has taken more than freaking 30 minutes just to get to this page and unmark the post as a solution. Am rather disgruntled over this relapse in service, just got out of surgery 12 hours ago and my phone has been about as useless as a first generation Kindle. Not amused with this constant bait and switch.

Boost Care

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3.7K Messages

2 y ago

Oh no! Sorry to hear that, lcaughey. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.