Icaughey's profile

Tue, Mar 12, 2019 10:00 AM

LG Stylo 4 slow data

Lg Stylo 4, less than a month old. Got the phone when switching over to boost from metro pcs and signing up for the $60 unlimited plan. Same day as the purchase I returned to the store due to extremely slow data speeds. Returned to point of purchase 5+ times, where the employee would play with the settings and then reassured that it was fixed or that the connection would speed up.. last attempt was yesterday, where the employee once more changed a settings and proclaimed it fixed. Sitting in the parking lot I was shocked that the recent change did nothing to improve the connection so resigned to try and contact customer service. Apparently this is the first time that my complaint about the lack of service and extremely slow data speeds was documented by boost, not any of the times I went to the store in person. I have screenshots including one from the evening of the purchase date showing unable to load webpages due to the problem. Customer service has now referred me to LG to try and resolve the issue which I in the process of. My main complaint is that I have already paid for a month of unlimited 4g LTE with a bunch of gigs of hotspot. Yes I have used phone, data and hotspot during this period but not once at anywhere near 4g LTE speeds and yes I have screenshots of speed tests on the phone and a tablet I was connected to. In 3 days I will have to pay again for services that I have never fully received with the added benefit of getting to deal with the manufacturer, LG on trying to resolve this issue. Pretty much 3 weeks of me appealing in preson have been wasted, hours spent on customer service and 'reprogramming' that did nothing and I get booted to the manufacturer.
Boost refuses to credit me for any services (like the 4g LTE speeds I have never seen) and claims that yesterday was the first time I have ever reported a problem.

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Responses

1.1K Messages

3 y ago

Hey there, @Icaughey! Sorry about this ongoing issue. Did you see any progress after completing the factory reset?

4 Messages

3 y ago

Jeffc need your assistance on switching my phone. I did everything on boost Mobile but have no service on either phone. Switched from LG to iPhone.
Thank you, Donna

66 Messages

3 y ago

No @jeffc everything tried so far not shown any progress. It was after the factory reset, once all the system updates etc were completed as per specified by LG, that they referred me back to boost. And that brings us back to the Sim card and my attempts at local stores.

Boost Care

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2.1K Messages

3 y ago

Hello, @horsedj2. Thank you for stopping by. Please send us a private message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

1.1K Messages

3 y ago

Hey there, @horsedj2! Did you send a private message? If so, we will reply the message shortly. Thanks.

4 Messages

3 y ago

Yes

4 Messages

3 y ago

Sent message did you receive?

4 Messages

3 y ago

Just sent you same email

1.1K Messages

3 y ago

We understand your concerns, but  we will definitely respond your message as quickly as possible. 

Boost Care

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3.2K Messages

3 y ago

Hello, @Icaughey. Thanks for stopping by. After exceeding the plan included amount of combined 3G/4G use, data speeds are reduced to 128kbps for the remainder of the bill cycle month. Regular 3G/4G data speeds are restored at the start of the new bill cycle. If you have any other question, just let us know.  

66 Messages

3 y ago

LMAO, must be because it's FML Friday my super fast 4g LTE of which I still have 2 more gigs of to use is running at Max download speed of 0.12 mb/s. How fast is your 2g service? In numbers please.

66 Messages

3 y ago

Thank you for the answer, now all I am curious about is if my slow data will get even slower once I hit the allotted amount or if I will even notice.

66 Messages

2 y ago

So, it's been a month and a half since I first reported the problem to the point of purchase, about 3 weeks since trying customer disservice. Very unsatisfied with this whole experience. Feel like this company is just marginally better than a their. I pay for services that have never been rendered, have gone out of my way to try everything suggested and still nothing. Maybe I was just raised different but feel this is just wrong.

1 Message

2 y ago

I am in the exact position. This is the worst phone, service, customer service and tech support Ive ever had to deal with. I never should have fallen for boost mobile's marketing campaign. Ive seen better speeds on a dialup connection. The stylo 4 is a downgraded version of what every other carrier has and the service is a joke.

Boost Care

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4.5K Messages

2 y ago

Oh no! Sorry to hear that, DocReal. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

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