Ritam's profile

Thu, Oct 18, 2018 2:00 PM

Im stuck on mute and i cant get ring or volumn

I gurss my phone is stuck on mute, I held down the on off button and the first icon is blue but I can not hit other options they are greyed out. I went to settings and the ring and column buttons are also greyed out and I can not tap to move slider bar. I also have eld the column bottom and up and the system volume is also grey and I can not use the slider bar to get volume. Please help

Responses

Boost Care

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2.7K Messages

3 y ago

Hi there, Ritam. Thank you very much  for contacting us.


We're sorry for the inconvenience with the phone. Please turn the phone off and back on, and let us know how it worked.

Boost Care

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1.8K Messages

3 y ago

Please try to turn the volume up using the volume key on the side of the phone. 

10 Messages

3 y ago

I have turned off and on several times and left phone off for over an hour,nothin is working. It's a Android Kyocera phone

10 Messages

3 y ago

I have turned it off and on a few times. I shut he po jone off for an hour and still nothing. It's a Kyocera android

10 Messages

3 y ago

I did that, and I used the pull menu it was all greyed out, I could not use any of the volume features they are greyed out

Boost Care

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1.8K Messages

3 y ago

Is the issue persisting?

Boost Care

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1.8K Messages

3 y ago

Were you able to rise the phone volume?

10 Messages

3 y ago

This is the first time it has happened

10 Messages

3 y ago

No, I may have to do the dreaded factory reset. I have tried everything

Boost Care

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944 Messages

3 y ago

Hey there, Ritam! Did you try the factory reset? 

10 Messages

3 y ago

I'm still trying to figure out what is wrong, I can't lose all the stuff on my phone

Boost Care

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2.2K Messages

3 y ago

What's the model of the phone?

Boost Care

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3.4K Messages

3 y ago

Thank you for the information, Ritam. Can you send us a private message with your phone #  and pin so we can take a closer look?

10 Messages

3 y ago

It's an Android Kyocera.

Boost Care

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3.6K Messages

3 y ago

Hey there, Ritam! To send me a private message, please click on my username and select to send a private message. The last resource is to factory reset the device.