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Fri, Sep 8, 2017 7:00 AM
4 m ago
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4 y ago
We are really sorry for the inconvenience, @Papas7! We have marked this conversation as private. Please provide us with your phone number and pin. - Francisco T.
Hi there, @SHEHEAVY, @Cynthia! Sorry to hear that you’ve been experiencing this issue. Definitely wanna look into this for you. Is this happening at a specific location or everywhere?
@Cynthia Understood. Could you send us the make and the model of your phone?
No worries! This will not delete your phone information.
Please follow these steps to reprogram the phone. This will not delete your phone information: -Go to settings and make sure that the Wi-Fi is OFF and the Mobile data ON. -Dial ##72786#. -Phone will clear previous internal programming information and turn off then back on. -Preparing Network will appear briefly at the top of the screen. Hands Free Activation displays. - A confirmation message appears after the Hands Free activation is completed -Checking for ""PRL update” message appears. -The phone will display ""Preparing to restart device"". The device will reboot. -The phone will check for firmware update. ""No Firmware update is available"" will display. Click OK. -The Home screen will display.
3 y ago
Hey there, Sabryhunter!
Please complete the steps below.
1. Tap Phone.
2. Tap Keypad if necessary.
3. Enter ##873283# then tap Call.
4. When Starting Service Update screen appears, tap OK.
5. When Service Update Complete appears, tap OK.
Hi @Blyzzerdnelson14. Thanks for stopping by. Definitely want to help you with this. We've marked your message private so we can discuss your account information. Please, provide us with your phone number and PIN. - Carly U.
1 y ago
Hello, Exploration1. We apologize for any inconvenience. We'd like to look into this for you. Can you send us a private message with your phone number and PIN to verify your account? Thanks.
Thanks for this instruction. What causes the phone to become unable to make calls?
6 m ago
I also cannot receive calls at all. I can text and make calls but cant receive calls from anyone.