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Thu, May 4, 2017 9:00 AM
1 y ago
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4 y ago
Thanks for contacting us. We're sorry for the inconvenience with the Play Store.
Please, follow these steps:
- Uninstall unnecessary applications (Go to Settings > Apps Manager > [ select app ] > Uninstall)
- Clear Play Store Go to Settings > Apps Manager > [ select Play Store app] > Clear Data / Uninstall updates)
- If nothing else works, you may want to factory reset the phone (remember to back up your information)
3 y ago
Sorry to hear that, willsparksjr. Are you getting an error message? Please provide us more details about the issue.
The most common reason for this has to do with background data. Most commonly happens when data saver is turned on.
Go to your settings > Apps. Find "downloads" and then data. Make sure Restrict background data is not turned on.
Do the same for "google play services"
The next step would be to clear the cache for both apps.
Hope this helps.
2 y ago
This is garbage. I have a friend who has boost and his phone was doing this last week. He went into the store and they told him do a hard reset. Thats absurd. Its such an all purpose swat to try an solve any problem without having to address the real issue. My phone is 3 hrs old out of the box and you want me to do a factory reset already? This is lazy problem solving.