Unlocking issue with old iPhone Virgin Mobile (USA) 6S
I apologize if this double posts, it appears as if my original post didn't post. Hello! ~ I called Virgin Mobile technical service last Saturday afternoon to unlock an old Virgin iPhone 6S in order to use with a different SIM (as a backup phone for my parents to use on their network.) I am the original owner of the phone, and it has been mine for at least 12 months (I bought it in October 2015), and it has also been non-active for at least 12 months (I upgraded phones in March 2016) - I talked to several people in the support chain, and each person asked for Phone #, Account PIN, the IMEI of the phone, and the type of phone. Each person said it was eligible for the unlock procedure, but had to transfer me to another person to complete it. After the 3rd person, I was told it was being tasked to the service department, and someone would be contacting me about it. About 20 minutes later, I got a call from Erica, an account representative, who assured me that the phone was completely eligible for the unlock procedure, but something happened with the servers on Virgin's end and she would "check the serial number tomorrow and get back to me about it" - that would have been Sunday, but I have not heard anything since that call from her on Saturday. The support ticket number was SD4333691 - could someone please help me out with this? Is there a code I could enter into the phone to unlock it?