nerdomage's profile

Thu, Jan 7, 2021 10:00 AM

Unable to swap phone online (Firmware update required)

Hello! I joined here in the hopes that someone could help me get my phone swapped over. I bought an iPhone 11 through Boost recently, and it arrived last week. I installed the SIM card and transferred my data from my old iPhone 6s Plus to the new phone with no issues, but when I attempt to activate the new phone via Boost, it just tells me a firmware update is required and doesn't allow me to do anything. My new phone is up to date with the Apple software, and I've reset/restarted the phone multiple times with no changes. Any help with this would be greatly appreciated!

Accepted Solution

Boost Care


4.5K Messages

1 y ago

Hi there! It is likely that you'll need to migrate to the new Expanded data network. We can help with that! Please send us a private message so we may work directly with you.


You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.