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Fri, Mar 5, 2021 6:38 PM

Unable to swap devices

Hello. I'm an android user coming from an LG Stylo to my new iPhone XR I got. When I tried to swap devices, it says "This device is not eligible to swap". Is there a solution to this? Please do not ask me to call customer service as I am deaf and can not call.

Responses

Boost Care

 • 

3.5K Messages

1 m ago

Hey there @gkcannizzaro Thank you for reaching out to us. Did you purchase the device from  Boost Mobile?


- Joy1713

8 Messages

Okay. Thank you so much for your time, @Joy1713. Have a wonderful day.

Boost Care

 • 

3.5K Messages

You're welcome. We remain at your service.


- Joy1713