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nvismine
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1st Timer

10 Messages

Fri, Mar 13, 2020 10:00 AM

Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in NMS

Hello,

 

I have an iphone 6 I need to swap for iphone XS (unlocked), I received the above message and it says my SIM is now locked.  I have active service with Boost.  Please help.

Responses

Nosh_CxUx

Boost Care

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2K Messages

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200 Points

a year ago

Hello, @nvismine. Thanks for reaching out. Unfortunately, not all the unlocked phones are compatible with our service. Did you confirm that the phone is compatible? Did you purchase a new SIM card for your unlocked phone? If you haven't checked this or purchased a SIM card, you can do it here.

nvismine

10 Messages

a year ago

Am I not able to port over my new phone onto my existing SIM?  

Nosh_CxUx

Boost Care

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2K Messages

 • 

200 Points

a year ago

@nvismin: Your current SIM is attached to your current phone. You need a different SIM card for your new unlocked phone. The fact that you'll be getting a new SIM card doesn't mean that you'll be getting a new number, you can keep your same phone number. 

nvismine

10 Messages

a year ago

I understand...I am a Boost customer and have active Boost service.....I want to transfer my current SIM to my new phone.

nvismine

10 Messages

a year ago

It says it's compatible .i already  have a sim and am actively using it....this is the sim i want to transfer.

nvismine

10 Messages

a year ago

Why do I need a new one?  Why am I unable to use my current one?

Kira_M

Boost Care

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1.7K Messages

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1.6K Points

a year ago

Hello. Thank you for stopping by. You'll need a new Sim Card for the new phone. -Kira_M. 

Kira_M

Boost Care

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1.7K Messages

 • 

1.6K Points

a year ago

Let's go ahead and take a look. Please send us a private message to further assist you. -Kira_M. 

Nosh_CxUx

Boost Care

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2K Messages

 • 

200 Points

a year ago

@nvismine: Please note that the SIM card does not carry your service. Our network is CDMA, therefore, the SIM card is only used so the phone connects to LTE. In order to use an unlocked phone, you need a SIM card for unlocked phones that can be purchased online or in-store.