Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in NMS )

Your feedback is greatly appreciated and will be taken in consideration. The error "db_no_data_found_exception-Client.701:IMEI is not found in NMS Data not found" is triggered when an IMEI is entered during activation and the phone is not added to our systems. This can happen with unlocked phones, which have to go through our Bring Your Own Device program, or warranty replacements, which sometimes need to be added manually to our systems. We'd need to work through private messaging when this error occurs if the Bring Your Own Device program does not resolve the issue.

Hi Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to help you today. Would you please be so kind to send us a private message, for further assistance? To send a private message, go to the user profile by clicking on the username and click on "Send this user a Private Message". Thank you. ~AmyM25

Hi! We'll do our best to help you today. Would you please be so kind to send us a private message, for further assistance? To send a private message, go to the user profile by clicking on the username and click on "Send this user a Private Message". Thank you.

Hi there Justwanttoport. Please private message us the details and we will definitely look into it. victor21

I am having this same issue!     db_no_data_found_exception-Client.701:357333097317022 is not found in NMS

I dont see the option to send a private message on any of the profiles??

Hi there Kutemeikito. You would not be able to use the android sim card in an IPhone. Where did you purchase the IPhone from?