Struggling's profile

Newbie

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1 Message

Sat, Aug 15, 2020 1:00 PM

Trouble swapping from iPhone 6 to iPhone 8 Plus

I’m trying to swap phones for my mom but it says firmware update required and it’s already up to do date. She already has boost so it’s a boost to boost swap. She also bought the phone on the boost website so it should already be compatible. Need help please.

Responses

melissac

Boost Care

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2.2K Messages

7 months ago

Hi, Struggling. Can you send us a private message so we can look into it? 

melissac

Boost Care

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2.2K Messages

7 months ago

Hi, Slyther89. Can you send us a private message with the phone number, PIN, IMEI and ICCID?

Groupie

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1 Message

7 months ago

I am having this exact same issue.

Newbie

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1 Message

7 months ago

I'm also having this issue, is there anyway u could help me?
MarcosG

Boost Care

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1.7K Messages

7 months ago

Hey there, @Bloop! Yes, we can do our very best to help you. Please send us a private message to better assist you. 

Groupie

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1 Message

7 months ago

Hi, I'm also having the same issue switching an iPhone 11. Is there any way you could help me?
MarcosG

Boost Care

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1.7K Messages

7 months ago

Sure, @Simba02 please send us a private message to better assist you. 

Groupie

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3 Messages

7 months ago

im having a similar issue.
MarcosG

Boost Care

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1.7K Messages

7 months ago

Hey there, @Ceejimon227! Please send us a private message to better assist you.

Groupie

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1 Message

6 months ago

I have the same problem

Enthusiast

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3 Messages

6 months ago

I'm having this same issue! Did you ever get it resolved?

AmyM25

Boost Care

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1.6K Messages

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2.3K Points

6 months ago

Hi! Thanks for bringing this to our attention. We want to help. Please send us a private message, so we can assist you further. To send a private message, click on a username, and then click "send this user a private message". Thank you. ~AmyM25

Davidjkeys

8 Messages

6 months ago

You guys need to post a solution to this. There are several dozen complaints which all read (in response) to send a private message.
Davidjkeys

8 Messages

6 months ago

Listed guys... this is a problem several dozen people are posting. Please consider following up with a solution oriented statement. Telling everyone to sent private messages for a solution defeats the purpose of the communities posts...
Davidjkeys

8 Messages

6 months ago

Every response from Boost is to send a private message. Super unhelpful