tyrekstarling7's profile
Enthusiast

Enthusiast

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1 Message

Wed, Aug 15, 2018 5:00 PM

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

Responses

Groupie

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2 Messages

2 years ago

I am having the same issue can someone help me
MarcosG

Boost Care

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1.7K Messages

2 years ago

Hey there, @vmart871! Thanks for contacting us. We'll do our very best to help! Please send us a private message with your phone number, pin, MEID/DEC number of the new phone and the SIM Card number that came with it. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". 

Groupie

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2 Messages

2 years ago

HI!
You solved the message in a private session, which doesn't help the others with the same problem. i don't have a phone-duh- or I'd call. Why is My BOOST phone ineligible to be swapped?
-V.
Hamilton

Boost Care

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2.2K Messages

2 years ago

Hi there, @manfr234! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the new phone and the ICCID/SIM card number to further assist you. 

Groupie

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1 Message

2 years ago

Im having the same problem. Just bought a new phone to replace my broken one. Help would be greatly appreciated. 

Groupie

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1 Message

2 years ago

I'm having the same issue as I was trying to activate my iPhone 6s
Hamilton

Boost Care

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2.2K Messages

2 years ago

Hi there, @atlgoku! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number. 

Groupie

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1 Message

2 years ago

BOOST iPhone is "not eligible to swap?!?!?" No customer support available. 

Carol21

Boost Care

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1.2K Messages

2 years ago

Hey there, @LisaV! Looks like we’ll need to do some investigating. Can you private message us with MEID number of the phone? Thanks!

Enthusiast

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4 Messages

2 years ago

I am haviing the same problem. Iphone 6s plus
Hamilton

Boost Care

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2.2K Messages

2 years ago

Hi there, @Ka9bwz! We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number and PIN code, MEID/IMEI number of the iPhone, and the ICCID/SIM card number. 

Enthusiast

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4 Messages

2 years ago

Phone

Hamilton

Boost Care

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2.2K Messages

2 years ago

Hey, @Ka9bwz! Noticed that you put your personal info publicly. Please delete and send us a private message instead. Thanks!

Enthusiast

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4 Messages

2 years ago

How do u do a pm on here

Groupie

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1 Message

2 years ago

I have a unlocked iPhone 7 and It's saying not eligible for swap.